Territory Solutions Specialist - Biosuture - Adelaide

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com .

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Sales Enablement

Job Sub Function:

Customer Success Management

Job Category:

Business Enablement/Support

All Job Posting Locations:

Adelaide, South Australia, Australia

Job Description:

About Surgery

Fuelled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalised treatments.

Are you passionate about improving and expanding the possibilities of surgery? Ready to join a team that’s reimagining how we heal? Our Surgery Team will give you the chance to deliver surgical technologies and solutions to surgeons and healthcare professionals around the world. Your contributions will help effectively treat some of the world’s most prevalent conditions such as obesity, cardiovascular disease and cancer. Patients are waiting.

Visit us at https://www.jnj.com/medtech to see how your unique talents will help patients on their journey to wellness.

The Opportunity

Entry level opportunity for a Territory Solution Specialist to join our Biosuture team in South Australia.

Based in Adelaide, you'll work closely with hospital customers to provide inventory and billing solutions, and product/education support. Working alongside a high-performing sales team, you'll strengthen customer partnerships and assist the Wound Closure Team to effectively execute their sales and marketing strategies across Adelaide.

If you are a driven, organised and detail-oriented individual with a strong desire to learn and grow in the medical device field, we want to hear from you!

 

Responsibilities

Driving inventory and supply management excellence through MyShelf stock management, order generation, and proactive support to ensure customers have the right products available when needed

Building trusted customer partnerships by providing education, product support, and inventory solutions to healthcare professionals, ensuring an exceptional customer experience and strong clinical outcomes

Supporting business growth and account success by identifying customer needs, collaborating with Product Specialists, and uncovering opportunities that strengthen key account relationships and portfolio performance

Collaborate across a high-performing team to manage product recalls, back-order resolutions, customer training initiatives, and cross-functional projects that deliver value for customers and the wider business

 

About You

Degree qualified and experience in the Hospital and/or Operating Theatre environment preferred but not essential

Strong inventory management, customer service and attention to detail

Computer systems savvy with excellent communication and presentation skills

Ability to work independently and as part of a team, a positive can-do attitude and strong organisation and time management skills

 

Why Choose Us

Competitive remuneration package

Continuous training and support

Award-winning leadership development programs

Inclusive, flexible, and accessible working arrangements

Equal opportunity employer supporting diversity and inclusion

Our Benefits

Up to 18 weeks of parental leave to support new parents

4 days of volunteer leave to give back to the community

Option to purchase up to 2 weeks of additional annual leave for extra time off

Enjoy a dedicated Wellbeing Day to prioritise self-care

Global Wellness Reimbursement of $780 per year for healthy eating, exercise, or mindfulness activities

Access to an Employee Assistance Program for personal and professional support

Enhanced leave provisions for compassionate (caregiver) leave, providing up to 30 days of additional support

Life insurance coverage for added peace of mind

And much more...

This position requires regular travel to hospitals in Adelaide Metro and occasional travel to regional SA. All applicants must have rights to work in Australia, a reliable car and a valid Driver Licence.

Required Skills:

Preferred Skills:

Accountability, Analytical Reasoning, Customer Acquisition, Customer Centricity, Customer Effort Score, Customer Intelligence, Customer Journey Mapping, Customer Knowledge, Customer Retentions, Customer Success Management (CSM), Data Reporting, Data Savvy, Process Oriented, Sales Enablement, Sales Support, Service Excellence, Versatility