Senior Systems Engineer - Virtual Collaboration (Muntinlupa, Philippines, National Capital Region (NCR))

The Position

Join Boehringer Ingelheim’s Global Collaboration and Event Technology (CET) team and help shape the future of virtual collaboration.

As a Virtual Collaboration Principal Systems Engineer, you will play a key role in delivering seamless, secure, and innovative collaboration experiences across the enterprise. This position supports global operations and projects, ensuring reliability and driving adoption of cutting-edge collaboration technologies

Duties and Responsibilities:

Provide technical support for Collaboration and Event Technology L3 operations and projects.

Research and evaluate new virtual collaboration solutions for global implementation.

Monitor and resolve Level-3 CET tickets, ensuring incidents are closed within SLA.

Ensure compliance with IT and corporate quality standards.

Participate in virtual meetings and project activities as required.

Develop and implement automation solutions using citizen development tools (e.g., Power Apps, Power Automate, ServiceNow) to streamline CET processes and enhance service efficiency

Requirements:

You have hands-on experience with at least two of the following: Must have Microsoft Teams (MS Teams administrator, full admin rights in corporate teams console)

Zoom Video Conferencing

Klaxoon

Microsoft Whiteboard

Slido

Other virtual collaboration tools and smart devices

Virtual Reality solutions (e.g., Hololens, Oculus, Head-Mounted Displays) – advantageous

Desired Skills, Experience and Abilities:

Microsoft O365 or related certification (preferred)

ITIL Foundation certification (preferred)

Experience in IT project coordination

Background in similar roles within global organizations

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