Senior Systems Engineer - Messaging Expert (Muntinlupa, Philippines, National Capital Region (NCR))
About this opportunity
The Position
Join Boehringer Ingelheim’s Global Collaboration and Event Technology – Messaging team and help transform enterprise messaging services. As a Senior Systems Engineer, you will lead the delivery and support of secure, scalable, and reliable messaging solutions while driving data-driven, automated, and AI-enabled operations across a global environment. This role combines technical expertise, operational leadership, and innovation to enhance user experience and service performance worldwide.
Duties and Responsibilities
Provide expert-level administration and support for Exchange Online and Microsoft Defender.
Design, manage, and optimize enterprise email architecture across cloud-based, hybrid, and on-premises environments.
Manage mail routing, transport, message delivery, connectors, gateways and SMTP relay infrastructure
Manage messaging-related DNS and domain configurations, including email authentication through SPF, DKIM, DMARC, MTA-STS, and TLS reporting.
Secure mail transport and manage message encryption, anti-phishing, anti-spoofing, threat protection, and incident response.
Manage shared and functional mailboxes, distribution groups, dynamic distribution groups, and mail-enabled directory objects.
Support client connectivity, mobile messaging, calendaring, critical notifications, and communication integrations.
Monitoring, message tracing, service health, capacity, performance, reporting and operational analytics
Use operational data, dashboards and service-health indicators to improve reliability, transparency and decision making.
Identify repetitive work and implement controlled automation, orchestration and self-healing operational workflows.
Develop practical AI-assisted capabilities for incident triage, knowledge retrieval, troubleshooting, anomaly identification, root cause analysis and operational reporting.
Measure outcomes such as reduced manual effort, faster resolution, improved service stability and better support experience.
Requirements:
Strong experience supporting enterprise messaging and communication services in a complex, globally distributed environment.
Demonstrated ability to perform System Lead, System Lead Delegate or Subject Matter Expert responsibilities.
Understanding of data management, generative AI, AI agents or intelligent operations, with the ability to translate operational needs into practical use cases.
Strong analytical, troubleshooting, documentation, communication and stakeholder-management skills.
Desired Skills & Qualifications
Solid knowledge of mail flow, messaging security, identity and directory dependencies, DNS, encryption and service monitoring.
Experience with scripting, APIs, workflow automation, operational analytics and continuous process improvement.
Fluent professional English and the ability to collaborate effectively across regions, cultures and time zones.
Experience in regulated or security-sensitive enterprise environments.
Experience designing operational dashboards, automated remediation or knowledge-management solutions.
Relevant certifications or formal training in messaging, cloud infrastructure, security, automation, data or AI.
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Job details
How this role compares
Computed from every other active Information Technology role in our database, not just this employer's listings.
We currently track 608 comparable Senior Information Technology roles across 60 biopharma companies.
Salary context
101 of 608 peers report a salary range (USD, annualized)
Peers share this role's job function and a matching or adjacent seniority level -- not necessarily the same therapeutic area or country.
Where these roles are based
Top locations among the 608 comparable roles
+ 27 more countries
Seniority mix
608 of 608 peers have a known seniority level
Therapeutic area mix
4 of 608 peers have a known therapeutic area; the rest are genuinely unlabeled, not hidden
Similar opportunities
The closest matches from our peer group, ranked by how similar they are, not how well you'd qualify for them -- treat this as market context, not a guaranteed shortlist; a weak match is labeled as one below.
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How we calculate "similar"
No black box, no LLM guesswork: a deterministic score built from four normalized attributes. Here's this role's own peer group at different match levels, so you can see the mechanism, not just the result.
Every comparison starts from the same 100-point budget: 25 for working in the same function, 40 for the same therapeutic area, 20 for the same or adjacent seniority, 15 for the same country. A dimension we can't confirm on both sides contributes nothing, never a guess, never a free pass.
0 points, never a partial guess. A role we know almost nothing about beyond its function bottoms out at 25%; it never inflates to 100% just because there's little to compare against. Seniority uses a defined ladder (Associate → Manager → Associate Director → Senior → Principal → Director → Senior Director → Executive/VP) so "Director" and "Senior Director" count as adjacent, but "Director" and "Executive/VP" do not.