Senior Systems Engineer for IAM Ops (Muntinlupa, Philippines, National Capital Region (NCR))
About this opportunity
The Position
Join the Cyber Security - Identity & Authentication Management (IAM) Operations team and play a key role in ensuring secure, compliant, and efficient identity lifecycle management across the organization. As an IAM Identity Operations engineer, you will support SailPoint operations, execute identity governance processes, while collaborating with IAM Platform, cross-functional and other managed service teams.
Duties and Responsibilities:
Provide operational support for SailPoint IdentityIQ and associated IAM services, including incident resolution, service requests, and standard operational activities.
Execute Joiner, Mover, Leaver (JML), Rehire, and identity lifecycle processes in accordance with established procedures and governance controls.
Manage and monitor access governance activities, including access reviews, certifications, entitlement administration, and role assignments.
Investigate and resolve identity-related incidents and service requests within agreed service levels (SLAs).
Collaborate with IAM Platform, Cross-functional and Managed Service partners to ensure seamless service delivery and operational excellence.
Maintain operational documentation, knowledge articles, runbooks, and standard operating procedures.
Identify opportunities for process optimization, automation, and AI-assisted operational improvements.
Monitor platform health, perform routine operational checks, and escalate complex issues to IAM Platform experts when required.
Contribute to continuous improvement initiatives aimed at enhancing user experience, security posture, and service efficiency
About our future employee:
The ideal candidate will have a strong knowledge of:
Bachelor's degree in Information Technology, Computer Science, Cyber Security, or a related field.
Minimum 3 years of experience in IAM operations or support.
Hands-on experience with SailPoint IdentityIQ and/or SailPoint Identity Security Cloud (ISC).
Strong understanding of IAM concepts, including identity lifecycle management, provisioning, deprovisioning, role-based access control, and access governance.
Hands-on experience with database administration (SQL and MSSQL)
Experience supporting Active Directory, Microsoft Entra ID, LDAP, and enterprise identity repositories.
Familiarity with ITIL processes such as Incident, Problem, Change, and Service Request Management.
Strong analytical, troubleshooting, and problem-solving skills.
Excellent communication and stakeholder management skills in a global environment.
Preferred Qualifications
SailPoint certification (IdentityIQ, Identity Security Cloud, or Identity Security Engineer).
Experience with SQL databases and directory integrations.
Knowledge of Java, JavaScript, XML, REST APIs, and IAM-related automation technologies.
Experience with ServiceNow integration and workflow-based access management.
Exposure to AI-assisted operations, automation tools, and operational analytics dashboards.
Click here to know what it looks like working at Boehringer Ingelheim Business Services Philippines Inc.
Job details
How this role compares
Computed from every other active Information Technology role in our database, not just this employer's listings.
We currently track 592 comparable Senior Information Technology roles across 56 biopharma companies.
Salary context
75 of 592 peers report a salary range (USD, annualized)
Peers share this role's job function and a matching or adjacent seniority level -- not necessarily the same therapeutic area or country.
Where these roles are based
Top locations among the 592 comparable roles
+ 25 more countries
Seniority mix
592 of 592 peers have a known seniority level
Therapeutic area mix
4 of 592 peers have a known therapeutic area; the rest are genuinely unlabeled, not hidden
Similar opportunities
The closest matches from our peer group, ranked by how similar they are, not how well you'd qualify for them -- treat this as market context, not a guaranteed shortlist; a weak match is labeled as one below.
Notify me about similar jobs
Get an email when we spot other openings like this one – same job function, comparable seniority, roles you'd actually want to see.
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How we calculate "similar"
No black box, no LLM guesswork: a deterministic score built from four normalized attributes. Here's this role's own peer group at different match levels, so you can see the mechanism, not just the result.
Every comparison starts from the same 100-point budget: 25 for working in the same function, 40 for the same therapeutic area, 20 for the same or adjacent seniority, 15 for the same country. A dimension we can't confirm on both sides contributes nothing, never a guess, never a free pass.
0 points, never a partial guess. A role we know almost nothing about beyond its function bottoms out at 25%; it never inflates to 100% just because there's little to compare against. Seniority uses a defined ladder (Associate → Manager → Associate Director → Senior → Principal → Director → Senior Director → Executive/VP) so "Director" and "Senior Director" count as adjacent, but "Director" and "Executive/VP" do not.