Senior Systems Analyst (Manila, Philippines, Autonomous Region in Muslim Mindanao (ARMM))
About this opportunity
The Position
Join our team as a Senior Systems Analyst, where you will be responsible for the Operational Excellence of a group of HR systems/applications, performing the standard operational tasks to keep the system compliant with Boehringer-Ingelheim standards.
Duties and Responsibilities
This person will provide 2nd/3rd level support including Incidents, Problems, Changes and Tasks for global HR system SuccessFactors and its different modules. This role will closely collaborate with projects and processes in gathering and specifying requirements for implementing new tools/processes or enhancing existing ones, as well as collaborate with various stakeholders from global HR and IT teams to improve processes and resolve issues.
About our future employee
3-5 years of relevant work experience in HR Services, HR/IT with focus on Employee Central and SuccessFactors Core (Role-based Permissions, Workflow and Business Rule Configurations, etc.)
Experience in SAP SuccessFactors Employee Central
Fluent in business English with excellent communication skills, both written & verbal
Basic understanding of compliance aspects (i.e., Data Protection regulations like GDPR in EU, Data Retention, co-determination rights, labor laws)
Used to work successfully in multicultural and global teams
Skills:
SuccessFactors Suite
IT Service Management tools (ticketing) tools
ITIL v4 knowledge – advanced in Incident, Problem and Change Management processes
Ability to prioritize when working on multiple tasks to ensure timely delivery
Well organized and methodical
Strong troubleshooting skills
Strong organizational skills
Strong client support/customer service skills
Other languages such as German, Japanese, Mandarin, Spanish is a plus
Job details
How this role compares
Computed from every other active Information Technology role in our database, not just this employer's listings.
We currently track 592 comparable Senior Information Technology roles across 56 biopharma companies.
Salary context
75 of 592 peers report a salary range (USD, annualized)
Peers share this role's job function and a matching or adjacent seniority level -- not necessarily the same therapeutic area or country.
Where these roles are based
Top locations among the 592 comparable roles
+ 25 more countries
Seniority mix
592 of 592 peers have a known seniority level
Therapeutic area mix
4 of 592 peers have a known therapeutic area; the rest are genuinely unlabeled, not hidden
Similar opportunities
The closest matches from our peer group, ranked by how similar they are, not how well you'd qualify for them -- treat this as market context, not a guaranteed shortlist; a weak match is labeled as one below.
Notify me about similar jobs
Get an email when we spot other openings like this one – same job function, comparable seniority, roles you'd actually want to see.
Or follow a whole field: get every new Information Technology job in the Philippines, and choose locations and companies.
How we calculate "similar"
No black box, no LLM guesswork: a deterministic score built from four normalized attributes. Here's this role's own peer group at different match levels, so you can see the mechanism, not just the result.
Every comparison starts from the same 100-point budget: 25 for working in the same function, 40 for the same therapeutic area, 20 for the same or adjacent seniority, 15 for the same country. A dimension we can't confirm on both sides contributes nothing, never a guess, never a free pass.
0 points, never a partial guess. A role we know almost nothing about beyond its function bottoms out at 25%; it never inflates to 100% just because there's little to compare against. Seniority uses a defined ladder (Associate → Manager → Associate Director → Senior → Principal → Director → Senior Director → Executive/VP) so "Director" and "Senior Director" count as adjacent, but "Director" and "Executive/VP" do not.