Senior Director, Rare Endocrinology and Rare Tumors Patient Services

This is what you will do: 

The Senior Director, Rare Endocrinology and Rare Tumors (RERT), Patient Services (PS) is responsible leading the Patient Services function for the RERT Business Unit,  inclusive of driving the development and implementation of the PS strategy for four indications:  Hypophosphatasia (HPP), Lysosomal Acid Lipase Deficiency (LAL-D), Neurofibromatosis Type 1 plus Plexiform Neurofibromas (NF1 PN) as well as potential future indications and assets. This critical leadership role will be responsible for working closely with the RERT Business Unit leadership to set the PS strategy, manage business performance, identify, and manage relationships with 3rd parties (e.g. specialty pharmacies) and identify opportunities to improve performance to better serve patients.  This role will have responsibility for developing Patient Services strategy, and its execution via field-based teams, including a) the Case Management team, b) the Patient Education Manager team, and c) the Field Reimbursement Team.  An essential element of success is a demonstrated ability to influence without authority and successfully negotiate and collaborate cross-functionally (e.g. marketing, market access, commercial operations, compliance, IT, legal, regulatory, training, medical, and field leadership).  This leader is responsible for ensuring tight alignment with the business strategy to optimize opportunities to serve and educate patients in a compliant way.

You will be responsible for: 

Leading and continuing to evolve the US PS best-in-class strategy and operating model for the US RERT business unit

Overseeing the design of the Patient Services model for new launches and continuing to evolve existing indications’ models to ensure the team is using AI and technology to scale and enhance the patient experience

Managing 3rd party vendor relationships to ensure achievement of KPIs and key business objectives as well as compliance and quality

Partnering closely with Marketing, Market Access, Patient Advocacy, Legal, Compliance, Quality, Drug Safety, Commercial Operations, IT, Training, third parties and vendors to ensure that patient support programs and messaging are effectively meeting the needs of patients

Recommending program design innovations and lead implementation plans to senior leadership, with rationale for design selection and financial impact.  Work cross-functionally to design the Patient Services model for future launches

Working closely with other members of Patient Services Leadership Team to drive department wide optimization

Leading development of US strategic planning (3yr/1 yr.) for RERT PS, including tactical plans and budget allocation

Working with Market Access, Commercial Operations and IT to ensure effective data flow with distribution partners to effectively manage the business

Partnering with commercial insights to conduct innovative research/analytics to identify key business dynamics, behavioral barriers, segmentation, and barriers to initiation and adherence

Establishing process for collection and sharing of best practices

Always conducting work consistent with Astra Zeneca’s values:  Put Patients First, Do the Right Thing, Play to Win, Be Entrepreneurial, and Follow the Science.  Must make decisions consistent with Alexion, Astra Zeneca Rare Disease’s strong commitment to compliance and integrity, and respect for all laws, regulations, and company policies.

You will need to have:

Bachelor’s degree in a scientific or business field

15+ years related experience in the biotechnology industry

Significant commercial experiences, with demonstrated success in patient services leadership positions preferred

Ability to adapt in a rapidly evolving environment and with changing technology;  bias toward proactively identifing problems and implement solutions; must have a learning mindset and strong personal accountability

Proven, consistent history of high performance regardless of position or company

Exceptional communication skills and ability to build strong cross-functional partnerships

Understanding of compliance regulations and guidance governing copay and patient assistance programs, and commercial and government payer benefit interpretation

Launch experience and/or experience in high growth areas

High learning agility

Prior experience managing people

High level of interpersonal skills and highly adept in both verbal & written communication

The duties of this role are generally conducted in an office environment. As is typical of an office-based role, employees must be able, with or without an accommodation to: use a computer; engage in communications via phone, video, and electronic messaging; engage in problem solving and non-linear thought, analysis, and dialogue; collaborate with others; maintain general availability during standard business hours.

We would prefer for you to have:

MBA preferred

Broad base of experiences in patient services, field leadership, analytics, vendor management, marketing, market research, sales, and/or medical affairs is welcomed

Rare disease/high-value biologics experience

Date Posted

26-Aug-2026

Closing Date

10-Sep-2026 Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.