About this opportunity
Your Role:
Customer Interface
Execute warranty service issued from customer site
Analyze warranty data and provide the result to internal interested parties and customers
Support to respond quality system audits of customer.
Internal / External communication to establish root cause and corrective actions for customer’s requirement
2. Quality Management System
Develop, review and revise standard operating procedure
Maintain and control ISO 9001/14001 Certification
Checking Quality Management System and suggest corrective actions
Support GG MET and S-Mark Certification
Quickly coordinate containment, subsequent root-cause investigations, implementation of correction actions, internal / external communications, customer acceptance, and closure to the satisfaction of the business.
3. Control of quality records
Manage operations of Internal and External Training Program
Assure training requirements are communicated and completed training is recorded.
Control and Record Equipment Master Data
Control Metrics data
4. Quality Customer Complaint / Warranty Service / Nonconformance
Support FRB & QSC
Track, develop and implement for corrective and preventive action
Recording, tracking, and managing for Customer Complaint data
Establishing and conducting the planning and corrective actions about root cause and failure analysis
Proceeding Warranty Service after review to Return Material Authorization (RMA) and Failure Reporting from customers
5. Continuous Improvement
Incorporate process improvements into the quality system.
Revise and develop work Instructions
Who you are:
Bachelor's degree in science, mathematics, statistics, or related technical program.
+ 1 year Significant applied experience with ISO Quality Management Systems.
An awareness of Quality Principles and tools such as Quality Engineering, Statistics, Reliability Engineering, Quality codes and standards, and Quality Function Deployment approaches.
Good at reporting quality documents for root cause, corrective action and quality process.
Maintain good relationships with internal/external interested parties
Prefer experience with SPC/SQC and statistical techniques
Prefer experience with Continuous Improvement tools.
Problem solving and investigation methodologies
*내부 전보 확정 시 법인 이동이 필요한 경우, 퇴직급여 정산 또는 이전절차 및 각종 사내대출상환 절차가 필요할 수 있습니다. 내부 지원 시 해당 사항을 숙지하고 지원한 것으로 간주합니다.
Job details
How this role compares
Computed from every other active Quality role in our database, not just this employer's listings.
We currently track 1008 comparable Quality roles across 131 biopharma companies.
Salary context
193 of 1008 peers report a salary range (USD, annualized)
Peers share this role's job function. This posting doesn't list a seniority level, so peers aren't narrowed by seniority either -- the range below may span more levels than usual.
Where these roles are based
Top locations among the 1008 comparable roles
+ 42 more countries
Seniority mix
498 of 1008 peers have a known seniority level
Therapeutic area mix
2 of 1008 peers have a known therapeutic area; the rest are genuinely unlabeled, not hidden
Similar opportunities
The closest matches from our peer group, ranked by how similar they are, not how well you'd qualify for them -- treat this as market context, not a guaranteed shortlist; a weak match is labeled as one below.
Notify me about similar jobs
Get an email when we spot other openings like this one – same job function, comparable seniority, roles you'd actually want to see.
How we calculate "similar"
No black box, no LLM guesswork: a deterministic score built from four normalized attributes. Here's this role's own peer group at different match levels, so you can see the mechanism, not just the result.
Every comparison starts from the same 100-point budget: 25 for working in the same function, 40 for the same therapeutic area, 20 for the same or adjacent seniority, 15 for the same country. A dimension we can't confirm on both sides contributes nothing, never a guess, never a free pass.
0 points, never a partial guess. A role we know almost nothing about beyond its function bottoms out at 25%; it never inflates to 100% just because there's little to compare against. Seniority uses a defined ladder (Associate → Manager → Associate Director → Senior → Principal → Director → Senior Director → Executive/VP) so "Director" and "Senior Director" count as adjacent, but "Director" and "Executive/VP" do not.