First Line Manager

Job Description Summary

The First Line Manager is responsible for leading, coaching, and developing a team to deliver high‑quality performance and achieve business objectives. This role plays a critical part in executing Sandoz’s strategy by ensuring strong team capabilities, effective resource utilization, and full compliance with company standards and policies.

Job Description

Major accountabilities: 

Accountable for achieving own and team’s agreed sales, productivity and performance targets.

Creates and executes business plans to drive this achievement, and is responsible for brands’ strategic and tactical planning in line with company strategy and standards.

Works independently to maintain existing clients and to develop new business opportunities.

Manages and optimizes effective allocation of resources to deliver required business results.

Manages area sales and expense budgets.

Serves as a communication bridge from Senior Management to Sales Representatives / Product Specialists.

Leads a high-performing team of Medical Representatives / Product Specialists; hires, trains and develops them as necessary; provides coaching and feedback to the team.

Manages relationships with key accounts’ decision makers, key opinion leaders, patient associations; and other colleagues across business functions to achieve desired results.

Masters product knowledge and disease area knowledge; and coach the team on the same.

Gathers and is updated on required information regarding the market, key competitors’ market data, pricing intelligence, key accounts etc. -Ensures Excellency in Customer Satisfaction and Customer Services.

Complete all reporting and administrative requirements in a timely and accurate manner.

Operates within Sandoz compliance, policies and procedures; and creates a culture that ensures all reports, direct and indirect, do the same.

Reporting of technical complaints / adverse events / special case scenarios related to Sandoz products within 24 hours of receipt -Distribution of marketing samples (where applicable)

 Key performance indicators:

Achievement of sales revenue and market share targets vs plan

Management of operating expenses within agreed budgets through effective monitoring and reporting systems

Customer Satisfaction and Key accounts relationship maintenance within the Assigned territory

Field force efficiency, Product launch Success Rate

Development of patient and customer centric programs -

Med Reps’ performance within the assigned territory

What you will bring to the role:

Bachelor's degree in pharmacy or veterinary medicine.

7 years of experience in sales, including 3 to 5 years in a managerial position within pharmaceutical companies.

Should have skills to build high performing team.

Ability to lead and develop a team to create talent pipeline.

Should have a strong problem-solving capability and decision-making skills.

Motivate and inspire the team to achieve high performance and engagement.

Strong presentation and communication skills.

Ability to collaborate effectively with cross-functional teams.

Job Location: Delta

 Skills:

Analytical Skill.

Change Management.

Coaching.

Collaboration.

Commercial Excellence.

Complexity Management.

Compliance.

Ethics.

Healthcare Sector.

Leadership.

Management.

Mentorship.

Problem Solving Skills.

Professional Communication.

Team Work.

 Languages :

English.

Why Sandoz?

Sandoz is the global leader in Biosimilar and Generic medicines, a segment of the healthcare industry that delivers 80% of the world’s medicines at 30% of the cost, touching the lives of more than 1 billion people across 100+ countries! While we are proud of our achievements, we have an ambition to do more so that everyone can achieve the basic human right of good health.

With investments in new development capabilities, production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help even more people gain access to low-cost, high-quality medicines, sustainably.

Our momentum is powered by an open, collaborative culture driven by our talented and ambitious colleagues, who, in return for applying their skills, experience an agile and collegiate environment with impactful careers, where diversity of thought is welcomed and where personal growth is supported!

Join us, help us make healthcare fairer and faster.

Commitment to Diversity & Inclusion:

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

#Sandoz

Skills Desired