Director Campaign Development Chapter Lead

Job Description

The Director CDL Chapter Lead leads a Campaign Development Lead (CDL) chapter and serves as the dedicated people leader for the CDL team. The Director is accountable for standardizing campaign development ways of working, coaching and developing CDL talent, and managing the deployment of campaign development resources across the therapeutic area.

The role ensures CDLs deliver high-quality campaign development, including campaign scenarios, channel and campaign strategy, messaging, tagging and taxonomy, agency briefing, and dynamic content aligned to marketing and business needs. The Director builds CDL capability through training, development, consistent standards, and disciplined resource planning.

Primary Responsibilities

·   Provide dedicated chapter leadership for CDL resources through coaching, development, performance management, and day-to-day people leadership.

·   Drive standardization of campaign development ways of working and maintain consistency in scope, quality, and brand or therapeutic area focus across the chapter.

·   Ensure CDLs deliver against core campaign development responsibilities, including campaign scenarios, individual channel and campaign strategy, content strategy and messaging, tagging and taxonomy, agency briefing, and dynamic content aligned to marketing and business needs.

·   Own the CDL resource allocation model and forecast for the chapter, balancing available capacity with brand demand and business priorities.

·   Own the annual CDL training and development plan in alignment with marketing evolution and maintain ongoing CDL standards documentation.

·   Lead CDL coaching and development through regular one-on-one engagement and partnership with the Marketing Excellence Lead at key training and development touchpoints.

·   Manage campaign escalation reviews with the Marketing Lead and relevant review or compliance partners for the business unit.

·   Coordinate with the BU Engagement Director and brand teams to align campaign execution with go-to-market plans and capability deployment.

·   Monitor chapter performance, identify recurring capability or execution gaps, and drive practical improvements in standards, training, and deployment.

·       Ensuring optimal customer experience plans are developed, with campaign planning and execution across digital and non-digital channels

·       Sponsoring and pull through, in partnership with key stakeholders, of new capabilities and pilots/experiments

·       Partner with BILs to understand upcoming transformation initiatives and implications for CDL capabilities, capacity, processes, and ways of working.

·       Partnering with key stakeholders on change management and pull through of new ways of working across all functions that impact a Customer Agile Team(s).

Education

·   Bachelor’s degree required.

·   Advanced degree in marketing, business, communications, or a related field preferred.

Required Experience and Skills

·   At least 8 years of experience in campaign development, brand marketing, marketing operations, or a related discipline, ideally within the pharmaceutical or healthcare industry.

·   Proven people leadership experience coaching, developing, and managing campaign development or marketing professionals.

·   Deep campaign development expertise across campaign scenarios, channel and campaign strategy, messaging, tagging and taxonomy, agency briefing, and modular content.

·   Demonstrated ability to standardize ways of working and maintain consistent standards across brands or teams.

·   Strong resource planning and forecasting capability, including allocation models and capacity-versus-demand management.

·   Effective stakeholder leadership across business unit engagement, strategy and planning, brand teams, agencies, and review or compliance partners.

·   Ability to manage campaign escalations, make sound tradeoffs, and maintain quality and consistency in a matrixed environment.

·   Strong communication, problem-solving, and organizational skills, with the ability to translate evolving marketing needs into clear standards and team priorities.

·   Comfort operating in a transforming model, with CDLs newly unified under Marketing Operations.

Preferred Experience

·   Experience leading a chapter, center of excellence, or capability-based team.

·   Experience supporting multiple brands within a therapeutic area or business unit.

·   Experience designing or implementing training, development, and capability-building programs for marketing teams.

Required Skills:

Building Capability, Change Management, Digital Marketing, Direct Marketing, Engagement Strategies, Healthcare Marketing, Marketing, Marketing Management, Market Research, Product Management, Results-Oriented, Strategic Leadership, Strategic Resource Planning, Team Leadership, Vendor Management

Preferred Skills:

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US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics.  As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities.  For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

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We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

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The primary location for this posting is:

USA - Pennsylvania - North Wales (Upper Gwynedd)

Where required by law, the compensation range for this role is provided below.

The salary range for the primary location of this role is:

$173,200.00 - $272,600.00

This range reflects the Company's reasonable expectation of the base salary applicable to this role at the time of posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits .

Additional location(s): Please note the salary range above applies to the Primary Location of the position. Where a role has other listed locations, different compensation guidelines may apply. You may find the salary ranges for additional locations below. If the salary range is not listed for the location you are applying to, our Talent Acquisition team will provide further information to you relevant to your location.

Additional location(s) Compensation Information:

San Francisco Residents Only:  We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only:  We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

Search Firm Representatives Please Read Carefully 

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

10%

Flexible Work Arrangements:

Hybrid

Shift:

1st - Day

Valid Driving License:

No

Hazardous Material(s):

NA

Job Posting End Date:

10/20/2026 *A job posting is effective until 11:59:59PM on the day BEFORE  the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID:R422271