Customer Excellence Associate
About this opportunity
-Explore, develop, implement and evaluate Digital innovation solutions that address customer needs. Co-create with key stakeholders to build partnerships and collaborations.-Leads the delivery of multiple projects across a variety of creative and marketing channels, including print and digital media. Develop and coordinate project plans across the design, development and production stages of a project to support the successful delivery within set KPI's.-Works in collaboration with brand teams, technical teams and all functions to maximize value.-Provides consultancy, advice and assistance on strategy for commercialization of products, and influence marketing/Marketing Sales Operation team through delivery of proven analytics based projects. -Provide analytics support to Novartis internal customers
Major accountabilities: Planning and management, gather requirements to develop detailed Project plans and Project estimations to task level.Proactively assist the Business to identify upcoming conflicts and resource gaps.Serve as interface with the global and local Brand teams on Project Planning and delivery management.Leads and delivers projects for Regional and global teams, ensuring adherence to timelines and quality objectives.Ensures delivery of efficient and high-quality deliverables.Manages an efficient and high-quality team that promotes synergy and best practice sharing among resources, drives collaboration with Country Organizations in managing high standards of communication and delivering best in class services.Provide guidance on training requirements in relation to Commercial processes -Takes initiative to drive standardization of reports across brands.Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt.Distribution of marketing samples (where applicable)Key performance indicators: Quality and accuracy of forecast assumptionsGood customer satisfaction scoresAbility to manage multiple stakeholders / projects
Job details
How this role compares
Computed from every other active Marketing role in our database, not just this employer's listings.
We currently track 633 comparable Associate Marketing roles across 115 biopharma companies.
Salary context
64 of 633 peers report a salary range (USD, annualized)
Peers share this role's job function and a matching or adjacent seniority level -- not necessarily the same therapeutic area or country.
Where these roles are based
Top locations among the 633 comparable roles
+ 53 more countries
Seniority mix
633 of 633 peers have a known seniority level
Therapeutic area mix
107 of 633 peers have a known therapeutic area; the rest are genuinely unlabeled, not hidden
Similar opportunities
The closest matches from our peer group, ranked by how similar they are, not how well you'd qualify for them -- treat this as market context, not a guaranteed shortlist; a weak match is labeled as one below.
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How we calculate "similar"
No black box, no LLM guesswork: a deterministic score built from four normalized attributes. Here's this role's own peer group at different match levels, so you can see the mechanism, not just the result.
Every comparison starts from the same 100-point budget: 25 for working in the same function, 40 for the same therapeutic area, 20 for the same or adjacent seniority, 15 for the same country. A dimension we can't confirm on both sides contributes nothing, never a guess, never a free pass.
0 points, never a partial guess. A role we know almost nothing about beyond its function bottoms out at 25%; it never inflates to 100% just because there's little to compare against. Seniority uses a defined ladder (Associate → Manager → Associate Director → Senior → Principal → Director → Senior Director → Executive/VP) so "Director" and "Senior Director" count as adjacent, but "Director" and "Executive/VP" do not.