AD, Data Partnerships – SP/ASOC (Specialty Pharmacy/Alternative Site of Care) (2 roles)

#LI-RemoteThis position can be based remotely anywhere in the U.S. (there may be some restrictions based on legal entity). Please note that this role would not provide relocation as a result. The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager. This position will require 20% travel.Job description summary The Data Innovation, Partnerships and Products (DIPP) team sits within the Data Products and Foundations pillar of Strategy, Platforms and Transformation (SPT) and enables trusted, scalable data access and partnerships that support improved decision-making across Novartis. The Associate Director, Specialty Pharmacy and Alternative Sites of Care (SP/ASOC) Data Partnerships - Data Enablement and Operations will own the end-to-end onboarding, integration, and operational delivery of SP/ASOC data assets across the enterprise.This role ensures reliable data acquisition, vendor enablement, feed management, and operational support to meet business needs and service expectations across multiple specialty pharmacies, alternative sites of care, several brands, and launch activities. The Associate Director will collaborate closely with the Monitoring and Standards team to implement data quality controls, operational standards, and continuous improvement initiatives, while remaining account-able for operational performance, data availability, issue resolution, and scaling SP/ASOC data capabilities across brands and functions. The role will also be expected to bring an innovative mindset by identifying practical opportunities to apply AI and automation to improve data onboarding, monitoring, issue resolution, partner operations, and the overall usability of SP/ASOC data.

Key Responsibilities: Own end-to-end onboarding, integration, and operational delivery of Specialty Pharmacy and Alternative Sites of Care (SP/ASOC) data assets across the enterpriseManage data acquisition activities, vendor enablement, feed setup, file transfer coordination, access readiness, and operational handoffs for SP/ASOC data assetsEnsure SP/ASOC data feeds are delivered reliably, aligned to service expectations, and supported through repeatable operational processesPartner with Market Access, Channel Strategy, Finance, Legal, Privacy, Analytics, brand teams, and other stakeholders to translate business needs into clear data onboarding, integration, and operational requirementsSupport launch readiness by coordinating partner onboarding timelines, data requirements, dependencies, testing, implementation milestones, and operational go-live activitiesCollaborate with the Monitoring and Standards team to implement data quality controls, operational standards, monitoring routines, and continuous improvement initiativesCoordinate with internal technology, data platform, analytics, and operations teams to support integration of SP/ASOC data into enterprise systems and downstream reporting or analytics use casesDrive operational issue resolution with SP/ASOC partners and internal teams, ensuring data availability issues, feed failures, restatements, updates, and escalations are tracked, communicated, and resolved in a timely mannerMaintain operational playbooks, onboarding checklists, feed management processes, issue logs, partner documentation, and escalation pathways to support scalable executionMonitor operational performance, data availability, vendor responsiveness, onboarding progress, and service expectations across SP/ASOC data partnersProvide operational status updates, risks, issues, launch readiness, and performance insights to COE leadership and cross-functional stakeholdersIdentify opportunities to improve operational efficiency, reduce recurring issues, standardize partner onboarding, and scale SP/ASOC data capabilities across brands and functionsIdentify and advance opportunities to integrate AI, automation, and innovative data capabilities into SP/ASOC operations to improve efficiency, strengthen monitoring, reduce manual effort, and enable more scalable decision supportNovartis seeks an individual with strong experience managing data operations, onboarding, integration, and vendor-enabled data delivery across specialty pharmacy, alternative sites of care, market access, channel strategy, patient access, or related healthcare data ecosystems. The ideal candidate will understand how Specialty Pharmacy and Alternative Sites of Care (SP/ASOC) data is acquired, onboarded, integrated, supported, and delivered for reporting, analytics, insights, and operational decision-making. Experience working with data vendors, specialty pharmacy partners, hub/service providers, alternative sites of care, or healthcare data operations is highly desirable. A proven ability to manage cross-functional execution, drive operational discipline, resolve data availability and feed issues, and scale repeatable processes across a complex partner network is essential.Essential Requirements: Education: Bachelor’s or Master’s degree in Information Management, Computer Science, Business Administration, or related field. Minimum 6+ years of experience in data operations, data partnerships, market access, channel strategy, specialty pharmacy, patient services, healthcare data management, or related rolesStrong understanding of Specialty Pharmacy and Alternative Sites of Care (SP/ASOC) data operations, vendor enablement, data onboarding, integration, feed management, standards implementation, and operational delivery best practicesPreferred experience working with specialty pharmacies, alternative sites of care, hub/service providers, healthcare data vendors, or functional teams that rely on SP/ASOC data for insights, reporting, access, and operational decisionsFamiliarity with regulatory requirements and industry standards related to data privacy and securityExcellent communication, stakeholder management, and cross-functional coordination skillsStrong project management skills, with the ability to manage complex cross-functional initiatives, partner timelines, launch dependencies, risks, issues, and deliverables from planning through executionAbility to influence and drive change in a complex organizational environmentStrong analytical and problem-solving skills, with the ability to identify root causes, manage operational risks, resolve data availability and feed issues, and ensure the integrity, security, quality, and usability of SP/ASOC dataNovartis Compensation Summary:The salary for this position is expected to range between $145,600.00 and $270,400.00 per year.The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors.Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards.US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves.