WithMe CRM and Portal Data Lead

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Marketing

Job Sub Function:

Strategic Marketing

Job Category:

Professional

All Job Posting Locations:

Titusville, New Jersey, United States of America

Job Description:

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way!

Learn more at https://www.jnj.com/innovative-medicine

We are searching for the best talent for a WithMe CRM and Portal Data Lead to join our Team! This is an onsite/hybrid role.

Position Overview

As the J&JWithMe CRM & Portal Data Lead, you’ll help our newly launched Patient Engagement CRM thrive, guiding data needs from request through resolution across CRM, Portal, and Reporting. Working with portfolio data strategy leadership and multi-functional partners, you’ll implement approved strategic priorities and deliver meaningful patient, business, and operational outcomes.

The best candidate for this role is someone who turns ideas into results with operational ownership, thoughtful prioritization, organization, and reliable follow-through. They bring clarity to ambiguity, use structured problem-solving, and build collaborative relationships that help teams navigate competing priorities.

Key Responsibilities

Bring CRM and Portal data needs or requests to life from intake through completion, coordinating requests, defects, enhancements, and releases with clear owners, actions, timelines, and acceptance criteria.

Turn approved direction into actionable solutions by clarifying business and patient-service needs, bringing together analysis and design inputs, and building a shared understanding of expected data outcomes with delivery teams.

Drive Consistency in data management by ensuring that requested changes or updates to the data are appropriately aligned with the data model and existing functionality

Connect teams and keep data delivery moving by coordinating day-to-day data requirements updates and execution in Salesforce Life Sciences Cloud with product, CRM, Portal, data, architecture, engineering, testing, operations, and vendor teams.

Make a difference across the end-to-end patient journey and Patient Service Program operations by resolving data issues and delivering approved changes that support enrollment, access, affordability, case management, fulfillment, adherence, engagement, reporting, and downstream use.

Help enable responsible, well-prepared downstream data use by evaluating requests for completeness and readiness, documenting purpose, requested data, recipients, access, consent, and handling needs, and coordinating required Privacy, HIPAA, Legal, Compliance, and Security review before implementation.

Triage issues, assess risks and dependencies, and investigate root causes with colleagues, track actions, identify concerns promptly, and confirm resolution.

Create and maintain documentation that helps teams deliver and operate effectively, including requirements, process flows, data decisions, action logs, risks, dependencies, approvals, test evidence, release readiness, and support materials.

Build a strong partnership with portfolio data strategy leadership, aligning recommendations with platform strategy, roadmap direction, funding priorities, and policy requirements within established scope and decision boundaries. Provide concise status updates and advance strategic choices, scope questions, material risks, competing priorities, and matters requiring approval early.

Help changes translate into lasting results by validating implementation, communication, adoption, and ongoing operation of approved changes.

Collaborate with the Integrations Lead to align patient, site, and provider mastering with operational requirements.

Collaborate with Governance Lead to ensure changes or data requests meet Governance requirements.

Qualifications

Education

Bachelor’s degree in data management, information systems, business, healthcare administration, life sciences, or a related field, or equivalent relevant experience.

Requirements

6-8 years of experience in healthcare data, including PHI, CRM, patient services, commercial, clinical, or related life sciences data domains.

Demonstrated expertise with Salesforce and working knowledge of Salesforce Life Sciences Cloud, understanding of patient-focused data models, relationships, workflows, platform capabilities, and the data implications of product and release decisions.

Demonstrable understanding of the end-to-end patient journey and experience with Patient Service Program data captured through CRM and Portal interactions and used by operations, reporting, analytics, and downstream platforms.

Working knowledge of HIPAA and healthcare privacy principles, with experience evaluating downstream patient-data requests and applying privacy, consent, access, security, permitted-purpose, and minimum-necessary-use requirements to data-sharing and platform decisions.

Demonstrable experience collaborating across teams in a matrixed organization, building alignment and influencing business and technical team members beyond direct reporting relationships.

Ability to translate complex business, patient-services, operational, and technical needs into clear data implications, options, tradeoffs, recommendations, and sequenced actions.

Strong stakeholder-management, facilitation, written communication, and executive-ready presentation skills.

Preferred Qualifications

Experience in a pharmaceutical, hub-services, patient support, or patient engagement environment.

Experience with Salesforce-based CRM transformation, Portal capabilities, platform stabilization, post-launch releases, or supporting ongoing product operating models.

Experience managing CRM or data work through demand intake, requirements, analysis, delivery coordination, testing, release readiness, issue resolution, and post-launch support, including facilitating decision-making forums and maintaining action and risk logs.

Familiarity with patient identity, master data, data quality, consent, data lineage, reporting, analytics, integration patterns, and external-partner data flows.

Experience partnering with product owners, architects, data modelers, integration and application development teams, privacy and compliance partners, operations teams, and third-party vendors.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource.

If you are under 18 years of age, you (the candidate) may need to obtain the necessary working papers or other documentation required by state law to start the assignment, as well as get a parent’s consent for the background check.

Required Skills:

Preferred Skills:

AI Judgement Integration, AI Judgement Integration, Brand Marketing, Brand Positioning Strategy, Business Alignment, Business Storytelling, Business Valuations, Cross-Functional Collaboration, Customer Intelligence, Data Analysis, Data-Driven Decision Making, Digital Strategy, Execution Focus, Financial Analysis, Go-to-Market Strategies, Industry Analysis, Market Research, Negotiation, Problem Solving, Process Improvements, Product Development Lifecycle, Product Improvements, Product Portfolio Management, Product Strategies, Strategic Thinking {+ 1 more}

The anticipated base pay range for this position is :

$105,000.00 - $181,700.00

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).

Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:

• Vacation –120 hours per calendar year

• Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year

• Holiday pay, including Floating Holidays –13 days per calendar year

• Work, Personal and Family Time - up to 40 hours per calendar year

• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child

• Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year

• Caregiver Leave – 80 hours in a 52-week rolling period10 days

• Volunteer Leave – 32 hours per calendar year

• Military Spouse Time-Off – 80 hours per calendar year

Additional information can be found through the link below.

For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits

For additional general information on Company benefits, please go to: https://www.careers.jnj.com/employee-benefits