About this opportunity
Company Description
About AbbVie
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com . Follow @abbvie on LinkedIn, Facebook , Instagram , X and YouTube.
Job Description
The Virtual Access Specialist acts as a non-clinical virtual resource that is available to educate and address Health Care Provider (HCP) questions about patient access. This is a remote role that calls directly on HCP offices in the assigned, specific geography to address questions about patient access & reimbursement. Provides expertise on coverage and reimbursement barriers to better enhance the patient experience and effectively navigate the complexities of the local healthcare landscape and overcome access barriers. Responsibilities include educating HCPs about access and reimbursement via AbbVie approved support tools, advising HCPs on patient prescription status, program eligibility, and educating offices on payer processes and procedures.
Specific Responsibilities:
Educate HCPs on patient support programs, including approved access and reimbursement through AbbVie support tools and services.
Be a subject matter expert on relevant local, regional, and national payer policies to appropriately educate providers on payer requirements.
Develop and sustain relationships with relevant providers within the territory. Utilize strong communication skills to facilitate clear, concise, and efficient information exchanges with Field Reimbursement Managers (FRMs), HCPs, and other stakeholders.
Effectively work in a high cross-matrix environment, implementing appropriate ways of working communication with teams in sales, market access, patient service peers, to update HCPs on Rx status and program eligibility.
Demonstrate agility to effectively incorporate the use of approved resources and data to appropriately support HCP education initiatives that enhance the patient’s experience.
Identify and report back payer trends related for approved products to Patient Services and market access account management teams.
Take ownership of process improvement initiatives, continuously seeking ways to enhance system efficiency and patient access strategies.
Qualifications
Bachelor’s degree or Associate degree in fields such as biological sciences, pharmacy, business related field, or equivalent preferred.
3-5 years of experience in account management, payer account management, and/or access and reimbursement.
Thorough understanding of payer policy processes, published criteria and documentation for coverage, coding, prior authorization, and appeal processes.
Demonstrated understanding of the rules, regulations and risks associated with provision of reimbursement support services.
Comprehensive understanding of commercial and governmental payer access dynamics
Strong communicator with proven ability to navigate cross-matrix environments, ensuring clear, concise, and timely information exchange between internal and external stakeholders to drive alignment.
Utilize critical thinking to assess and prioritize workloads at the account level, ensuring optimal resource allocation and seamless operations
Additional Information
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
This job is eligible to participate in our short-term incentive programs.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
https://www.abbvie.com/join-us/reasonable-accommodations.html
Job details
How this role compares
Computed from every other active Market Access role in our database, not just this employer's listings.
We currently track 610 comparable Market Access roles across 80 biopharma companies.
Salary context
167 of 610 peers report a salary range (USD, annualized)
Peers share this role's job function. This posting doesn't list a seniority level, so peers aren't narrowed by seniority either -- the range below may span more levels than usual.
Where these roles are based
Top locations among the 610 comparable roles
+ 53 more countries
Seniority mix
424 of 610 peers have a known seniority level
Therapeutic area mix
140 of 610 peers have a known therapeutic area; the rest are genuinely unlabeled, not hidden
Similar opportunities
The closest matches from our peer group, ranked by how similar they are, not how well you'd qualify for them -- treat this as market context, not a guaranteed shortlist; a weak match is labeled as one below.
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How we calculate "similar"
No black box, no LLM guesswork: a deterministic score built from four normalized attributes. Here's this role's own peer group at different match levels, so you can see the mechanism, not just the result.
Every comparison starts from the same 100-point budget: 25 for working in the same function, 40 for the same therapeutic area, 20 for the same or adjacent seniority, 15 for the same country. A dimension we can't confirm on both sides contributes nothing, never a guess, never a free pass.
0 points, never a partial guess. A role we know almost nothing about beyond its function bottoms out at 25%; it never inflates to 100% just because there's little to compare against. Seniority uses a defined ladder (Associate → Manager → Associate Director → Senior → Principal → Director → Senior Director → Executive/VP) so "Director" and "Senior Director" count as adjacent, but "Director" and "Executive/VP" do not.