Tech Professional, Quality Systems, AI

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Job Function:

Technology Product & Platform Management

Job Sub Function:

Technology Operations Support

Job Category:

Scientific/Technology

All Job Posting Locations:

Raynham, Massachusetts, United States of America

Job Description:

DePuy Synthes is recruiting for a Tech Professional, Quality Systems, AI , located in Raynham, MA or West Chester, PA or New Brunswick, NJ or Palm Beach Gardens, FL or Warsaw, IN.

The Tech Professional, Quality Systems, AI is a seasoned individual contributor within the Supply Chain Technology function, Quality sub-function, accountable for the support, enhancement, and AI-enabled modernization of the enterprise quality systems landscape at DePuy Synthes. Establishing methods based on proven research, this role provides day-to-day technical support and continuous improvement across validated quality platforms, including complaint handling, CAPA, nonconformance, document management, training, and audit systems, while identifying and delivering AI and automation opportunities that improve quality data insight, reduce manual effort, and accelerate cycle times. Applying advanced skills   of   the field, the role partners with Quality, Regulatory, Manufacturing, and Technology teams to ensure quality systems   remain   compliant, reliable, and increasingly intelligent in a regulated MedTech environment.

Key Responsibilities

Provides day-to-day technical support for enterprise quality systems, responding to and diagnosing issues through discussion with users, including troubleshooting, fault rectification, and problem escalation.

Supports and enhances validated quality platforms covering complaint handling, CAPA, nonconformance, deviations, change control, document management, training records, and audit management.

Identifies , evaluates, and delivers AI and automation use cases across quality processes, including complaint triage and classification, adverse event signal detection, document summarization, and intelligent search across quality records.

Partners with Data Science and AI teams to define data requirements,   validate   model outputs, and operationalize AI-enabled capabilities within quality workflows.

Ensures AI and automation solutions applied to quality systems meet   GxP , 21 CFR Part 11, and data integrity (ALCOA+) expectations, including documented validation and human-in-the-loop controls.

Analyzes quality system data to   identify   trends, recurring issues, and process bottlenecks, and translates findings into system and process improvement recommendations.

Supports computer system validation activities including   requirements   documentation, test script execution, traceability, and change control for quality platform changes.

Builds and   maintains   reporting, dashboards, and metrics that provide Quality leadership with visibility into system performance, record aging, and compliance posture.

Partners with Quality process owners to gather requirements, configure system enhancements, and support user acceptance testing and release activities.

Assesses the quality systems implications of technology change, including platform migrations, ERP/PLM integrations, and separation/carve-out activity, and defines requirements ahead of cutover.

Qualifications

Education

Required:   Bachelor's degree in Computer Science , Information Systems, Engineering, Life Sciences, Quality, or   a related   discipline.

Preferred:   Master's degree in Information Systems , Data Science, or Engineering.

Experience and Skills

Required

6 years of progressive experience supporting enterprise quality systems, regulated business applications, or quality technology in a manufacturing or MedTech environment.

Hands-on experience with enterprise quality management systems (e.g., Veeva Vault QMS,   TrackWise , ETQ, Sparta, or equivalent) covering   complaint , CAPA, nonconformance, and document control processes.

Working knowledge of   GxP , 21 CFR Part 11, computer system validation, and data integrity (ALCOA+) requirements.

Demonstrated experience   identifying   and delivering automation or AI-enabled improvements within business or quality processes.

Strong SQL and data analysis skills, with the ability to profile and interpret quality data across systems.

Experience supporting validated system changes through formal change control, testing, and documentation.

Strong troubleshooting and root cause analysis skills for application, integration, and data issues.

Effective communication skills, with the ability to work across Quality, Regulatory, Manufacturing, and Technology stakeholders.

Preferred

MedTech or medical device experience; familiarity with ISO 13485, EU MDR, and FDA QSR/QMSR requirements.

Hands-on experience applying Generative AI / LLM-enabled tooling to complaint triage, document review, knowledge retrieval, or quality record summarization.

Familiarity with machine learning concepts, model evaluation, and responsible AI controls in a regulated context.

Experience integrating quality systems with ERP (SAP), PLM, and manufacturing execution systems.

Proficiency   with Python or a comparable scripting language for automation and data workflows.

Experience with reporting and visualization tools (Power BI, Tableau) for quality metrics and executive dashboards.

Experience supporting quality systems migration or stand-up within a divestiture, carve-out, or standalone entity.

Exposure to intelligent automation platforms (RPA, workflow automation) applied to quality operations.

Other

Travel: Up to 20% domestic travel expected across DePuy Synthes manufacturing and office sites.

Language: English   proficiency   required .

Certifications:   Lean / S ix Sig ma,   ASQ CQE/CQA, ITIL v4 Foundation, or relevant quality systems platform certification preferred. AI/ML or cloud certifications (Azure AI Engineer, AWS Machine Learning)   a plus .

For more information on how we support the whole health of our employees throughout their wellness,   career   and life journey, please visit   www.careers.jnj.com .

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via  https://www.jnj.com/contact-us/careers , internal employees contact AskGS to be directed to your accommodation resource.

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Required Skills:

Preferred Skills:

Coaching, Communication, Continuous Improvement, Critical Thinking, Human-Computer Interaction (HCI), Industry Analysis, Product Knowledge, Product Lifecycle Management (PLM), Relationship Building, Root Cause Analysis (RCA), Service Request Management, Software Development Management, Stakeholder Engagement, System Administration, Technical Credibility, Technical Support, Technologically Savvy

The anticipated base pay range for this position is :

94,000.00 - 170,000.00 USD

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits: • Vacation –120 hours per calendar year • Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year • Holiday pay, including Floating Holidays –13 days per calendar year • Work, Personal and Family Time - up to 40 hours per calendar year • Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child • Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year • Caregiver Leave – 80 hours in a 52-week rolling period10 days • Volunteer Leave – 32 hours per calendar year • Military Spouse Time-Off – 80 hours per calendar year For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits