Quality Complaints Specialist - Expert
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Job Title: Quality Complaints Specialist - Expert
Location: Waterford, Ireland
Job Type: 23-Month FTC, Full-Time
Working Arrangements: On-site
About the job
As a Quality Complaints Specialist, you'll be at the heart of ensuring customer concerns are addressed with care, accuracy, and efficiency. You'll coordinate complaint handling activities, collaborate with cross-functional teams to investigate issues and identify root causes, communicate directly with customers, and help drive continuous improvement through data analysis and insights. Your work will play an important role in maintaining quality standards, enhancing customer satisfaction, and supporting compliance across the site.
Ready to get started?
Join a global network that powers how Sanofi delivers, seamlessly, purposefully, and at scale. In Manufacturing & Supply, you’ll help reimagine how life-changing treatments reach people everywhere, faster.
About Sanofi
We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.
Main responsibilities
Supporting the implementation and maintenance of the complaint management process
Assisting in the management and oversight of the site complaint handling process to ensure timely and effective resolution of product complaints
Communicating with customers regarding the status and resolution of their complaints
Documenting and maintaining records of complaint management activities and communications
Assisting in investigations into product complaints, including root cause analysis and corrective actions
Collaborating with cross-functional teams to address and resolve complaints
Analyzing complaint data to identify trends and potential areas for product improvement
Supporting audits and inspections by providing required information related to complaint management
Ensuring process performance with other entities/sites involved in the management of complaints at the site level
About You
Degree qualification in Pharmaceutical Sciences, Quality, or a related discipline
Demonstrated experience in Quality Assurance or Quality Control within the pharmaceutical industry
Ability to analyze complex data sets, identify trends, and draw meaningful conclusions to improve complaint handling processes and product quality
Excellent verbal and written communication skills to effectively interact with cross- functional teams, regulatory bodies, and customers, and to prepare detailed reports and presentations
Strong problem-solving abilities to identify root causes of product complaints and implement effective corrective and preventive actions (CAPA)
High level of attention to detail to ensure accuracy in complaint records, compliance with regulatory requirements, and thoroughness in investigations
Proficiency in managing multiple projects simultaneously, prioritizing tasks, and ensuring timely completion of complaint investigations and related activities
Why choose us?
Shape the future of medicine and vaccine delivery with cutting-edge technology, ensuring seamless launches and a resilient global supply.
Transform lives worldwide by delivering life-changing treatments anywhere, anytime.
Grow, thrive, and make an impact in a workplace that empowers you to bring your best self every day, with pride.
Help deliver 30+ new product launches by 2030, ensuring patients get treatments faster than ever.
Pursue progress , discover extraordinary
Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com !
The salary range for this position is :€54 800,00 - €73 067 Final compensation will be determined based on demonstrated experience, skills, location, and other relevant factors. Employees may be eligible to participate in Company employee benefit programs.
Job details
How this role compares
Computed from every other active Quality role in our database, not just this employer's listings.
We currently track 1502 comparable Quality roles across 147 biopharma companies.
Salary context
261 of 1502 peers report a salary range (USD, annualized)
Peers share this role's job function. This posting doesn't list a seniority level, so peers aren't narrowed by seniority either -- the range below may span more levels than usual.
Where these roles are based
Top locations among the 1502 comparable roles
+ 48 more countries
Seniority mix
731 of 1502 peers have a known seniority level
Therapeutic area mix
3 of 1502 peers have a known therapeutic area; the rest are genuinely unlabeled, not hidden
Similar opportunities
The closest matches from our peer group, ranked by how similar they are, not how well you'd qualify for them -- treat this as market context, not a guaranteed shortlist; a weak match is labeled as one below.
Notify me about similar jobs
Get an email when we spot other openings like this one – same job function, comparable seniority, roles you'd actually want to see.
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How we calculate "similar"
No black box, no LLM guesswork: a deterministic score built from four normalized attributes. Here's this role's own peer group at different match levels, so you can see the mechanism, not just the result.
Every comparison starts from the same 100-point budget: 25 for working in the same function, 40 for the same therapeutic area, 20 for the same or adjacent seniority, 15 for the same country. A dimension we can't confirm on both sides contributes nothing, never a guess, never a free pass.
0 points, never a partial guess. A role we know almost nothing about beyond its function bottoms out at 25%; it never inflates to 100% just because there's little to compare against. Seniority uses a defined ladder (Associate → Manager → Associate Director → Senior → Principal → Director → Senior Director → Executive/VP) so "Director" and "Senior Director" count as adjacent, but "Director" and "Executive/VP" do not.