PSP Coordinator

Propósito del puesto

Coordinar la ejecución operativa de los Programas de Soporte a Pacientes (PSP), Programas de Acceso a Pacientes (PAP) y Healthcare Support Services (HSS) en México, asegurando su implementación conforme al diseño aprobado, políticas, estándares y procedimientos aplicables de GSK y el marco regulatorio del país, así como la adecuada coordinación con vendors y equipos cross-funcionales para brindar servicios de soporte y apoyo a pacientes.

Responsabilidades

Gestión y ejecución de programas PSP/HSS/PAP, coordinando la implementación operativa de los programas con los vendors correspondientes, asegurar la correcta entrega de servicios de soporte y dando seguimiento continuo al desempeño del programa, coordinando acciones correctivas cuando se identifiquen desviaciones respecto al plan aprobado o a los requisitos regulatorios y de gobernanza.

Asegurar una correcta comunicación del programa con los equipos cross funcionales y los vendors involucrados y la capacitación del funcionamiento, operación y políticas de los programas tanto internamente como de terceros involucrados en el programa.

Coordinar el desarrollo, actualización e implementación con vendors de scripts, materiales educativos, herramientas operativas y comunicaciones, asegurando que estén vigentes y aprobados conforme a los procesos internos antes de su uso en los programas.

Operar los programas PSP/HSS/PAP bajo las políticas y procesos aplicables, asegurando el cumplimiento y resguardo de la documentación del programa, la correcta ejecución de Management Monitoring en coordinación con Pharmacovigilance y stakeholders, la actualización de los sistemas de tracking y reconciliaciones según estándares de GSK.

Participar en la elaboración de propuestas de programas, matrices RACI y planes de riesgo en conjunto con equipos crossfuncionales.

Perfil Requerido

Licenciatura en áreas económico-administrativas (administración, ingeniería, mercadotecnia), en áreas de salud, farmacéutica o afines.

Experiencia previa en coordinación de programas de soporte a pacientes, acceso, servicios de salud, o en roles de operaciones médicas/comerciales con interacción frecuente con HCPs y/o terceros.

Experiencia en industria farmacéutica en áreas como PSP, servicios de salud, marketing, acceso, ventas o áreas comerciales dentro de la industria.

Experiencia en el manejo de proveedores.

Experiencia en trabajo de ambientes regulados, seguimiento de documentación y procesos.

Experiencia manejando múltiples programas de manera simultánea y coordinando stakeholders cross-funcionales.

Deseable

Experiencia previa trabajando con políticas en industria farmacéutica, idealmente en Programas de Soporte a Paciente, Diagnóstico.

Inglés intermedio- avanzado

Skills

Cross-Functional Work, Patient Follow Up, Proactive Thinking, Process Management, Results-Oriented, Task Organization

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.

People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

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