About this opportunity
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Position
Excellence in managing customers' orders end-to-end process and providing a high level of service
Key Responsibilities:
End-to-end ownership of the Order-to-Invoice process, from initial order intake to fulfillment and billing
Optimize the lead time between customer’s orders and deliveries, informing customers and tracking status of open orders as well as open items from past orders.
Represent the company in front of customers
coordinate with other departments to ensure an efficient ordering and supply process.
Be Responsible for logistic claims handling as a first point of contact.
Propose actions in order to improve customer satisfaction.
Communicate and coordinate with the warehouse in regards of orders and deliveries.
Support specific invoice processes for end customers in coordination with Finance
Who you are:
Bachelor’s degree required
3-5 years of previous experience in ordering and delivery management or customer relations.
Experience in the Israel Diagnostics / Medical Devices / Pharma Markets is a plus
Proficiency with ERP systems (SAP – an advantage) and good skills in Microsoft Office
Customer Oriented
Collaborative, demonstrates sense of urgency and collective ownership
Strong communication and interpersonal skills, Ability to work with different stakeholders, Agile mindset
High level fluency in Hebrew and English
Who we are
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.
Job details
How this role compares
Computed from every other active Manufacturing & CMC role in our database, not just this employer's listings.
We currently track 3720 comparable Manufacturing & CMC roles across 172 biopharma companies.
Salary context
906 of 3720 peers report a salary range (USD, annualized)
Peers share this role's job function. This posting doesn't list a seniority level, so peers aren't narrowed by seniority either -- the range below may span more levels than usual.
Where these roles are based
Top locations among the 3720 comparable roles
+ 58 more countries
Seniority mix
1647 of 3720 peers have a known seniority level
Therapeutic area mix
24 of 3720 peers have a known therapeutic area; the rest are genuinely unlabeled, not hidden
Similar opportunities
The closest matches from our peer group, ranked by how similar they are, not how well you'd qualify for them -- treat this as market context, not a guaranteed shortlist; a weak match is labeled as one below.
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How we calculate "similar"
No black box, no LLM guesswork: a deterministic score built from four normalized attributes. Here's this role's own peer group at different match levels, so you can see the mechanism, not just the result.
Every comparison starts from the same 100-point budget: 25 for working in the same function, 40 for the same therapeutic area, 20 for the same or adjacent seniority, 15 for the same country. A dimension we can't confirm on both sides contributes nothing, never a guess, never a free pass.
0 points, never a partial guess. A role we know almost nothing about beyond its function bottoms out at 25%; it never inflates to 100% just because there's little to compare against. Seniority uses a defined ladder (Associate → Manager → Associate Director → Senior → Principal → Director → Senior Director → Executive/VP) so "Director" and "Senior Director" count as adjacent, but "Director" and "Executive/VP" do not.