Manager, Strategic Planning & Operations

Career Category

Operations

Job Description

Increasing demand for observational research (now commonly referred to as real-world evidence [RWE]) from regulatory and reimbursement authorities makes observational research a key   component   of drug development and commercialization. Amgen's Center for Observational Research (CfOR) is a global organization with an industry-leading analytical capability that generates RWE to support business needs across a product’s lifecycle. CfOR   scientists   partner with internal stakeholders and industry experts to design, conduct, interpret and publish observational research that informs decision-making from the early development of a molecule to the design of clinical trials and the safety and efficacy of Amgen medicines.

We are   seeking a   Manage r , Strategic Planning & Operations , t o join the   Cent e r for Observational Research (CfOR) .   This role will work with other Amgen functional teams   to oversee and drive execution of   CfOR’s   operational projects and non-interventional studies ensuring   timely   completion within budget and at the highest quality   with compliance . This role requires strong project management capabilities combined with a growth mindset and openness to   leveraging   emerging AI tools to improve productivity and drive CfOR-wide initiatives.

Key Responsibilities

Support   end-to-end operational workflows / automate tools   and   standardise   process maps   / SOPs   to improve efficiency in   CfOR   operational process   such as   budget   management ,   contracting,   dashboard management   and   project management /   PMO office.

Driving   AI-enabled operational transformation   to enhance efficiency   in   compliance   process , budget tracking, and decision-making across global   CfOR   p rograms

P roject management   including project planning, governance tracking, milestone management,   Vendor onboarding,   risk/issue tracking, and stakeholder reporting

SharePoint management   experience in   content governance to enable effective collaboration and efficient document control.

Knowledge management / training capabilities  - Design, t rack knowledge-sharing metrics and drive team engagement with continuous learning frameworks.

Operational Excellence & Process Optimization:

Automate / standardize   end-to-end workflows   &   process maps to improve efficiency   in   CFOR operational process

Drive execution of operational processes by monitoring budgets, contracts, study milestones, risks, and performance metrics while ensuring data accuracy,   timely   reporting, and adherence to regulatory , compliance   and organizational requirements.

Ensure quality, compliance, and alignment with global operational standards

Strong experience in SharePoint management, including site administration, document libraries, permission management, and content governance to enable secure collaboration and efficient document control

AI & Digital Enablement:

  Applied generative AI tools to improve productivity in documentation and operations

Identif y   automation opportunities to reduce manual effort and standardize workflows

Creating   dashboards   of operational processes

Drove adoption   and migration   of digital tools (Smartsheet,   MS tools,   Teams, SharePoint, Miro , lucid ) for collaboration and tracking

Develop apps/ AI chatbots / migrate available processes to   new technology / tools based on organizational requirements

Project   Management   Office 

Demonstrated experience in PMO practices, including project planning, governance tracking, milestone management, stakeholder reporting , ensuring   timely   delivery, quality, and alignment with business priorities.

Ability to apply Agile, Scrum, Kanban, or hybrid project management methodologies to improve execution, collaboration, and operational efficiency and   improve project visibility and execution tracking.

Data, Reporting & Dashboarding:

Developed and   maintained   operational dashboards and reports (Power BI/Excel/Smartsheet) to track study performance, resource   utilization , and key KPIs

Delivered actionable insights through data analysis and reporting to support leadership decision-making

Financial & Resource Management:

Managed financial operations including PO processing, invoice verification, and expense tracking using SAP/Ariba/Anaplan

Supported budget planning and resource management across programs

Basic Qualifications:

Bachelor’s degree   with   10 +   years of   Clinical /   Scientific Operations experience OR

Master’s degree   and   6 +   years of   Scientific or Operations experience

Pharma/ Healthcare degree with application of   technology/ AI knowledge   expertise , advanced excel knowledge, dashboard creation for reporting, and decision support.

Preferred Qualifications/ Skills :

Minimum of   8   years of   project   management   experience,   with   + 5   years in pharma/biotech   and   cross-functional environments

Hands-on   experience   with   budgeting ,   contracting,   PMO office ,   and   working in   regulated document management systems

Driv e   AI-enabled operational transformation   to enhance efficiency in   CFoR   operational process

Demonstrated proficiency & adaptability with related software tools ( ChatGPT, Copilot,   Smartsheet, Miro, SharePoint, MS Teams, Office 365, etc.)

Quick learner with strong analytical skills and adaptability to new tools and concepts

Demonstrates autonomy and reliability in managing tasks and contributing to team goals

Highly organized, with the ability to prioritize   and deliver on projects independently or collaboratively

Effective communicator with strong written, verbal, and presentation abilities

Builds positive relationships and fosters collaboration with a proactive, “can-do” attitude

Familiarity with   drug commercialization & business practices

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