Lead - FIS & People Placement
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About this opportunity
Lead the end-to-end Field Inquiry System (FIS) and People Placement capabilities, ensuring effective field support, timely issue resolution, efficient workforce placement, and strong operational governance.
Lead - FIS & People PlacementLocation – Hyderabad #LI Hybrid Major Responsibilities 1. FIS OperationsLead end-to-end FIS/ServiceNow operations, ensuring effective triage, routing, resolution, and closure of field inquiries within agreed SLAs.Strengthen service quality, knowledge management, root-cause analysis, and resolution of recurring field issues2. People Placement & Vacancy ManagementLead People Placement and vacancy-management processes to enable timely and effective field coverage in partnership with business teams.Establish scalable mechanisms to identify and manage vacancies, temporary coverage, LOA, training periods, and other placement needs.3. Governance & ControlsEstablish robust governance, SOPs, quality controls, documentation, and clear ownership across FIS and People Placement.Ensure process compliance, audit readiness, SLA adherence, and proactive management of operational risks and exceptions4. Stakeholder ManagementServe as the key SME and escalation point, partnering with field leadership, business teams, and global/cross-functional stakeholders.Drive alignment across teams to resolve complex inquiries, placement requirements, and field coverage challenges.5. Operational Excellence & AutomationDrive simplification, standardization, and automation across FIS, vacancy identification, and People Placement workflows.Leverage operational insights and technology to reduce manual effort, improve turnaround time, and enhance stakeholder experience.6. People & Capability LeadershipLead, coach, and develop the team, building strong functional, analytical, and problem-solving capabilities.Strengthen cross-training, succession, knowledge sharing, and backup coverage to ensure business continuity.
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