About this opportunity
Work Your Magic with us!
Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.
YOUR ROLE:
As a German Service Desk Analyst, you’ll be a first point of contact for colleagues who need help with IT. You’ll support them remotely by phone, chat, and web, listening carefully to understand the issue and helping them get back to work.
You’ll use clear procedures to resolve common IT questions and service requests, and pass more complex issues to the right IT teams. You’ll also:
Record, prioritize, and track requests in ServiceNow
Keep colleagues informed about the progress of their cases
Work with other IT teams to help resolve issues
Deliver helpful, reliable support that minimizes disruption to colleagues’ work
This is fix-term contract for approximately 2.5 years (maternity cover)
WHO YOU ARE:
You speak German at C1 level and English at B2 level
You enjoy helping people and communicating with colleagues
You’re patient, service-minded, and curious about solving problems
You can stay organized and prioritize when several requests need your attention
Experience in customer service, technical support, or another customer-facing role is helpful
What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!
Job details
How this role compares
Computed from every other active Information Technology role in our database, not just this employer's listings.
We currently track 1649 comparable Information Technology roles across 98 biopharma companies.
Salary context
226 of 1649 peers report a salary range (USD, annualized)
Peers share this role's job function. This posting doesn't list a seniority level, so peers aren't narrowed by seniority either -- the range below may span more levels than usual.
Where these roles are based
Top locations among the 1649 comparable roles
+ 38 more countries
Seniority mix
980 of 1649 peers have a known seniority level
Therapeutic area mix
9 of 1649 peers have a known therapeutic area; the rest are genuinely unlabeled, not hidden
Similar opportunities
The closest matches from our peer group, ranked by how similar they are, not how well you'd qualify for them -- treat this as market context, not a guaranteed shortlist; a weak match is labeled as one below.
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Get an email when we spot other openings like this one – same job function, comparable seniority, roles you'd actually want to see.
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How we calculate "similar"
No black box, no LLM guesswork: a deterministic score built from four normalized attributes. Here's this role's own peer group at different match levels, so you can see the mechanism, not just the result.
Every comparison starts from the same 100-point budget: 25 for working in the same function, 40 for the same therapeutic area, 20 for the same or adjacent seniority, 15 for the same country. A dimension we can't confirm on both sides contributes nothing, never a guess, never a free pass.
0 points, never a partial guess. A role we know almost nothing about beyond its function bottoms out at 25%; it never inflates to 100% just because there's little to compare against. Seniority uses a defined ladder (Associate → Manager → Associate Director → Senior → Principal → Director → Senior Director → Executive/VP) so "Director" and "Senior Director" count as adjacent, but "Director" and "Executive/VP" do not.