About this opportunity
Make your mark for patients
We are looking for an IT CRM Technical Lead who is collaborative, innovative and solution-oriented based in our HQ office in Brussels, Belgium.
About the role
As an IT CRM Technical Lead, you will play a key role in shaping the future of our global customer engagement technology ecosystem. You will lead the architecture and evolution of our customer relationship management platform while supporting a major transformation to next-generation technologies. Working at the intersection of business, data, digital engagement, and artificial intelligence, you will help create secure, scalable, and data-driven solutions that enable better engagement with healthcare professionals and ultimately support improved patient outcomes.
Who you'll work with
You will be working in a team that partners closely with commercial, medical, marketing, data, and digital technology colleagues worldwide. You will collaborate with product owners, enterprise architects, data specialists, artificial intelligence experts, external technology partners, and delivery teams. Together, you will drive innovation, ensure platform excellence, and deliver technology solutions that support global business priorities.
What you'll do
Lead the technical strategy, architecture, and lifecycle management of the global customer relationship management platform (ex US), ensuring reliability, scalability, and long-term business value
Drive the migration to the next-generation customer relationship management platform, overseeing solution design, integrations, testing, deployment, and operational readiness
Design secure, scalable, and future-ready technology architectures that support customer engagement, digital channels, reporting, content management, and business growth
Define and govern customer relationship management data architecture, enabling high-quality, trusted, and connected data across the broader commercial technology ecosystem
Enable artificial intelligence-powered capabilities by ensuring data, integrations, and processes are designed to support analytics, automation, and responsible artificial intelligence solutions
Provide technical leadership to delivery teams and strategic partners, ensuring high engineering standards, effective governance, and successful project delivery
Build strong partnerships with business and technology stakeholders to translate complex requirements into practical and impactful solutions
Interested? For this role we're looking for the following education, experience and skills
Bachelor's or Master's degree in Information Technology, Computer Science, Engineering, Data Science, or a related field, or equivalent professional experience
At least 8 years of experience delivering enterprise technology solutions, including customer relationship management architecture, platform leadership, or solution design responsibilities
Strong understanding of customer relationship management processes, customer engagement technologies, digital channels, integrations, and enterprise platforms
Proven experience designing end-to-end technology architectures with a focus on scalability, security, compliance, performance, and business value
Experience working with cloud platforms, application programming interfaces, system integrations, identity management, and modern software delivery practices
Knowledge of artificial intelligence-enabled solutions, data platforms, and governance principles, including responsible and secure adoption of artificial intelligence technologies
Excellent communication and stakeholder management skills, with the ability to bridge business and technical audiences in a global environment
Fluent in English
Are you ready to ‘go beyond’ to create value and make your mark for patients? If this sounds like you, then we would love to hear from you!
About us
UCB is a global biopharmaceutical company, focusing on neurology and immunology. We are over 9.000 people in all four corners of the globe, inspired by patients and driven by science.
Why work with us?
At UCB, we don’t just complete tasks, we create value. We aren’t afraid to push forward, collaborate, and innovate to make our mark for patients. We have a caring, supportive culture where everyone feels included, respected, and has equal opportunities to do their best work. We ‘go beyond’ to create value for our patients, and always with a human focus, whether that’s on our patients, our employees, or our planet. Working for us, you will discover a place where you can grow, and have the freedom to carve your own career path to achieve your full potential.
At UCB, we’ve embraced a hybrid-first approach to work, bringing teams together in local hubs to foster collaborative curiosity. Unless expressly stated in the description or precluded by the nature of the position, roles are hybrid with 40% of your time spent in the office.
UCB is an equal opportunity employer. All employment decisions will be made without regard to any characteristic protected by applicable laws.
Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on EMEA-Reasonable_Accommodation@ucb.com. Please note should your enquiry not relate to adjustments; we will not be able to support you through this channel.
Job details
How this role compares
Computed from every other active Marketing role in our database, not just this employer's listings.
We currently track 1331 comparable Marketing roles across 166 biopharma companies.
Salary context
345 of 1331 peers report a salary range (USD, annualized)
Peers share this role's job function. This posting doesn't list a seniority level, so peers aren't narrowed by seniority either -- the range below may span more levels than usual.
Where these roles are based
Top locations among the 1331 comparable roles
+ 57 more countries
Seniority mix
1080 of 1331 peers have a known seniority level
Therapeutic area mix
257 of 1331 peers have a known therapeutic area; the rest are genuinely unlabeled, not hidden
Similar opportunities
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How we calculate "similar"
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Every comparison starts from the same 100-point budget: 25 for working in the same function, 40 for the same therapeutic area, 20 for the same or adjacent seniority, 15 for the same country. A dimension we can't confirm on both sides contributes nothing, never a guess, never a free pass.
0 points, never a partial guess. A role we know almost nothing about beyond its function bottoms out at 25%; it never inflates to 100% just because there's little to compare against. Seniority uses a defined ladder (Associate → Manager → Associate Director → Senior → Principal → Director → Senior Director → Executive/VP) so "Director" and "Senior Director" count as adjacent, but "Director" and "Executive/VP" do not.