Head of IT M&S Salesforce Development (Manila, Philippines, National Capital Region (NCR))

The Position

Join our Global IT organization as Head of Salesforce Development and play a key leadership role in shaping and delivering Salesforce solutions that support Marketing and Sales Operations across Boehringer Ingelheim globally.

As part of a large and complex Salesforce ecosystem, you will lead a team of developers responsible for delivering scalable, high-quality solutions across Salesforce and integrated platforms. You will oversee technical delivery, align development priorities with business roadmaps, remove delivery roadblocks, and foster a high-performing, collaborative engineering culture.

This role offers the opportunity to combine people leadership, technical expertise, and strategic partnership while working with stakeholders across different regions and functions.

Duties & Responsibilities:

Operational Excellence

Continuously optimize your delivery

Strengthen system stability, cybersecurity, and service quality to reduce incidents and downtime

Provide and deliver systems and processes that consistently work, providing a trustworthy base

Build scalable, automated solutions that enable innovation while maintaining robust operations

Conduct regular performance reviews, manage team capacity, and foster a healthy, collaborative engineering culture

Business Focus

Deliver business value at speed

Maximize business collaboration and partnership aligning talent and scope to the highest-impact activities

Align and deliver business requirements with overall delivery roadmaps

Prioritize initiatives that maximize value

Drive and deliver value by balancing speed, high quality and innovation

Collaboration

Collaborate to deliver value as One Team

Embed collaboration and learning in all our activities

Be a learning organization and continuously develop relevant technology and skillsets

Invest into people and leadership with a focus on collaboration

Requirements:

To be successful in this role, you should have:

Bachelor's degree in Computer Science, Software Engineering, or a related field (Salesforce certifications highly preferred)

8+ years of experience in the Salesforce ecosystem, including a proven track record of managing engineering teams and delivering complex enterprise solutions

Strong conceptual understanding of Salesforce multi-cloud architecture, data models, and platform security

Strong technical background in Salesforce development (Apex, LWC, Flows) to evaluate technical risks, review solutions, and champion development excellence

Solid understanding of enterprise integration methods to ensure stability and performance

Experience driving modern DevOps process, overseeing automated CI/CD pipelines, and managing release deployment frameworks

Experience managing team delivery, unblocking challenges, and coordinating resolution of critical platform issues

Proven people-management skills, including managing team capacity, allocating resources, and conducting performance reviews

Passion for fostering team health, facilitating knowledge sharing, and creating peer-coaching opportunities to continuously elevate the team's technical skills

Strategic, solution-oriented mindset focused on aligning business requirements with overall technical capability and delivery roadmaps

Exceptional communication and negotiation skills, with a proven ability to bridge the gap between technical teams, business stakeholders, and executive leadership

Required Skills

Customer Orientation Identify and solve internal customers' needs

Operational excellence towards customers

Establish alliances and long-term relationships

Seek synergies with different areas

Create added-value strategies and proposals

Flexibility to different profiles

Navigating Change

Adaptability and flexibility

Uncertainty management

Challenge the status quo

Curiosity and learning agility

Risk analysis and management

Continuous improvement

Strategic Vision

Proactivity and initiative

Push to achieve better results

Resilience and management of frustration

Accountability

Leadership

Lead and provide guidance to a decentralized global team

Mobilizing and inspiring

Motivate and develop the team

Delegate and promote autonomy

Conflict management

Goal Orientation

Analytical thinking

Autonomy

Complex problem solving

Planning and organization

Impact and Influence

Assertiveness

Active listening

Promote credibility, trust, and self-confidence

Influence and impact

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