Head of IT EDP Software Engineering Services (Manila, Philippines, National Capital Region (NCR))
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The Position
Join our Global IT organization as the Head of Data & Integration Operations and play a pivotal leadership role within IT EDP Data & Integration. As a global leader, you will be responsible for driving operational excellence, delivering high-quality support services, and shaping the strategic direction of platform onboarding and support capabilities across a complex international landscape.
In this role, you will lead global support operations, foster strong stakeholder partnerships, and build high-performing teams that enable business success. You will drive continuous improvement, scalability, and service innovation while ensuring a reliable, secure, and customer-focused experience for users across the Americas, Europe, and APAC regions
Duties & Responsibilities:
Global Support Oversight: Manage 2nd level support for core platform components such us but not limited to: CI/CD Jenkins, GitHub, Atlassian, Datahub, Snowflake, Databricks, Collibra, Power BI, Tableau, Software Development and AI platforms…, ensuring timely and effective issue resolution across the Americas, EU, and APAC regions.
Training & Development: Collaborate with platform product teams to design and deliver impactful training programs that enhance user skills and platform adoption.
Stakeholder Collaboration: Build strong relationships and feedback loops with platform product teams and implementation partners to continuously improve our services.
Team Leadership: Inspire, coach, and develop a diverse team, guiding individuals in their career progression and fostering a collaborative, high-performance culture.
Strategic Direction: Define and execute the strategy for Platform Onboarding and Support services, adapting to evolving business needs and technology trends.
Cross-Functional Engagement: Interface with senior leaders to gather insights and drive the continuous growth and improvement of our services.
Operational Excellence Continuously optimize your delivery
Strengthen system stability, cybersecurity, and service quality to reduce incidents and downtime
Provide and deliver systems and processes that consistently work, providing a trustworthy base
Build scalable, automated solutions that enable innovation while maintaining robust operations
Business focus Deliver business value at speed
Maximize business collaboration and partnership aligning talent and scope to the highest-impact activities
Prioritize initiatives that maximize value and stop or defer low-impact work
Drive and deliver value by balancing speed, high quality and innovation
Collaboration Collaborate to deliver value as One Team
Embed collaboration and learning in all our activities
Be a learning organization and continuously develop relevant technology and skillsets
Invest into people and leadership with a focus on collaboration
Requirements:
To be successful in this role, you should have:
Master’s degree (MBA, MSc, or equivalent) in IT or related field, with 8-10 years of relevant experience.
Minimum 5 years of people leadership experience in IT, preferably with globally distributed teams.
Proven background in support, training, or delivery of software solutions / products.
Experience in the Biotech or Pharmaceutical industry is a strong plus.
Solid understanding of GxP, Computer Systems Validation, regulatory requirements, and pharma compliance is highly desirable.
Exceptional interpersonal and stakeholder management skills.
Ability to communicate complex technical concepts to non-technical audiences.
Strong collaboration skills, working effectively across departments and with external partners.
Passion for coaching, developing talent, and fostering professional growth.
Continuous improvement mindset and a drive for operational excellence.
Required Skills
Customer Orientation Identify and solve internal customers' needs
Operational excellence towards customers
Establish alliances and long-term relationships
Seek synergies with different areas
Create added-value strategies and proposals
Flexibility to different profiles
Navigating Change Adaptability and flexibility
Uncertainty management
Challenge the status quo
Curiosity and learning agility
Risk analysis and management
Continuous improvement
Strategic Vision Proactivity and initiative
Push to achieve better results
Resilience and management of frustration
Accountability
Leadership Lead and provide guidance to a decentralized global team
Mobilizing and inspiring
Motivate and develop the team
Delegate and promote autonomy
Conflict management
Goal Orientation Analytical thinking
Autonomy
Complex problem solving
Planning and organization
Impact and Influence Assertiveness
Active listening
Promote credibility, trust, and self-confidence
Influence and impact
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Job details
How this role compares
Computed from every other active Information Technology role in our database, not just this employer's listings.
We currently track 1683 comparable Information Technology roles across 95 biopharma companies.
Salary context
290 of 1683 peers report a salary range (USD, annualized)
Peers share this role's job function. This posting doesn't list a seniority level, so peers aren't narrowed by seniority either -- the range below may span more levels than usual.
Where these roles are based
Top locations among the 1683 comparable roles
+ 39 more countries
Seniority mix
988 of 1683 peers have a known seniority level
Therapeutic area mix
12 of 1683 peers have a known therapeutic area; the rest are genuinely unlabeled, not hidden
Similar opportunities
The closest matches from our peer group, ranked by how similar they are, not how well you'd qualify for them -- treat this as market context, not a guaranteed shortlist; a weak match is labeled as one below.
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How we calculate "similar"
No black box, no LLM guesswork: a deterministic score built from four normalized attributes. Here's this role's own peer group at different match levels, so you can see the mechanism, not just the result.
Every comparison starts from the same 100-point budget: 25 for working in the same function, 40 for the same therapeutic area, 20 for the same or adjacent seniority, 15 for the same country. A dimension we can't confirm on both sides contributes nothing, never a guess, never a free pass.
0 points, never a partial guess. A role we know almost nothing about beyond its function bottoms out at 25%; it never inflates to 100% just because there's little to compare against. Seniority uses a defined ladder (Associate → Manager → Associate Director → Senior → Principal → Director → Senior Director → Executive/VP) so "Director" and "Senior Director" count as adjacent, but "Director" and "Executive/VP" do not.