Customer Identity and Access Management Technical Expert
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At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Position
Driving sustainable impact
Our responsibility extends beyond innovation. You'll contribute to solutions that improve healthcare by addressing the most pressing health challenges and diseases with the highest social burden, while reducing our impact on the planet. Together, we create a healthier workplace, society, and future for generations to come.
The Opportunity
The Customer Identity and Access Management (CIAM) Technical Expert builds and supports secure authentication and identity integrations across applications. This hands-on role combines software engineering with deep troubleshooting: diagnosing login failures, tracing issues across systems, and restoring reliable service. Prior experience with a CIAM platform is useful, but strong engineering and authentication skills are the core requirements.
Responsibilities
Accountability/Problem Solving
Design, build, test, and maintain authentication and identity integrations across frontend and backend applications.
Troubleshoot complex login, session, token, API, and account issues in development and production. Reproduce failures, examine logs and system behavior, identify root causes, and implement lasting fixes.
Write maintainable code and technical documentation, and review changes for security and reliability.
Stakeholder Management
Work with application engineers, security teams, product owners, and external partners to resolve issues that span multiple systems.
Explain findings and technical options clearly, coordinate incident resolution, and share knowledge that helps teams solve recurring problems.
Impact/Strategy
Improve the security, reliability, and usability of authentication journeys across products and channels.
Develop reusable approaches to API integration, token handling, monitoring, and troubleshooting.
Support safe releases and use lessons from production issues to prevent repeat failures.
Who you are
Strong software engineering skills, particularly in JavaScript and API integration, with experience in Java and AWS.
Practical knowledge of JWT, session management, and authentication standards such as OAuth 2.0, OpenID Connect, and SAML.
Substantial hands-on experience troubleshooting production applications and integrations, including using logs and diagnostic tools to trace issues across frontend, backend, and external services.
Experience building or integrating secure login and account management flows.
Able to take ownership of technical problems from initial investigation through resolution and follow-up.
Experience with CIAM platforms, particularly SAP Customer Data Cloud (SAP CDC), is a plus.
Relocation benefits are not available for this job posting.
Who we are
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.
Job details
How this role compares
Computed from every other active Information Technology role in our database, not just this employer's listings.
We currently track 1167 comparable Information Technology roles across 74 biopharma companies.
Salary context
162 of 1167 peers report a salary range (USD, annualized)
Peers share this role's job function. This posting doesn't list a seniority level, so peers aren't narrowed by seniority either -- the range below may span more levels than usual.
Where these roles are based
Top locations among the 1167 comparable roles
+ 29 more countries
Seniority mix
667 of 1167 peers have a known seniority level
Therapeutic area mix
2 of 1167 peers have a known therapeutic area; the rest are genuinely unlabeled, not hidden
Similar opportunities
The closest matches from our peer group, ranked by how similar they are, not how well you'd qualify for them -- treat this as market context, not a guaranteed shortlist; a weak match is labeled as one below.
Matched on job function only -- seniority, specialty, and location weren't confirmed as aligned.
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How we calculate "similar"
No black box, no LLM guesswork: a deterministic score built from four normalized attributes. Here's this role's own peer group at different match levels, so you can see the mechanism, not just the result.
Every comparison starts from the same 100-point budget: 25 for working in the same function, 40 for the same therapeutic area, 20 for the same or adjacent seniority, 15 for the same country. A dimension we can't confirm on both sides contributes nothing, never a guess, never a free pass.
0 points, never a partial guess. A role we know almost nothing about beyond its function bottoms out at 25%; it never inflates to 100% just because there's little to compare against. Seniority uses a defined ladder (Associate → Manager → Associate Director → Senior → Principal → Director → Senior Director → Executive/VP) so "Director" and "Senior Director" count as adjacent, but "Director" and "Executive/VP" do not.