About this opportunity
Company Description
About AbbVie
At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit https://global.allerganaesthetics.com/ . Follow Allergan Aesthetics on LinkedIn.
Job Description
Customer Experience Representatives (CXR) that support the Facial Aesthetics (FA) department receive emails from Health Care Providers, internal sales personnel, and administrative personnel to place orders and process credits for product returns for Allergan Aesthetics products.
CXRs serve as first-line representatives responsible for handling email inquiries, processing transactions, and act as subject matter experts as needed. Representatives are responsible for fax and/or email order processing and resolution of issues that may prevent orders from shipping, processing credit for product returns and product complaints. Under general supervision, CXRs process internal and external customer requests in a timely, accurate and professional manner. CXRs foster the growth of a strong customer base through creating positive interactions and building strong relationships.
Responsibilities:
Receive and answer 60-80 customer inquiries regarding product orders, order status, lot number research, physician certification, product returns, requests for credits, product search, and pricing and services offered.
Ability to use critical thinking skills to resolve inquiries to meet service levels.
Support additional projects and requests as needed.
Partner with sales and other operational departments to provide exceptional customer service within designated service levels to complete order transactions and other informational call follow up.
Deliver an excellent customer experience, while acting in a professional and courteous manner.
Qualifications
Requirements:
The following listed requirements need to be met at a minimum level to be considered for the position:
Experience working with MS Office.
Attention to detail and ability to multitask.
Effective communication skills.
Associate Degree OR High School Diploma and equivalent relevant experience.
Key AbbVie Competencies:
Positive “all for one” approach to team deliverables and priorities.
Builds strong relationship to enable higher performance.
Learns fast, grasps the “essence” and can change course quickly where indicated.
Raises the bar and is never satisfied with the status quo.
Creates a learning environment and open to suggestions.
The below skills are attributes desired in the ideal candidate, however not mandatory.
SAP, CRM, Salesforce, or Business Systems experience preferred.
Medical Device or Pharmaceutical experience strongly preferred.
Education
Associate Degree OR High School Diploma and equivalent relevant experience.
Additional Information
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
This job is eligible to participate in our short-term incentive programs.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
https://www.abbvie.com/join-us/reasonable-accommodations.html
Job details
How this role compares
Computed from every other active Marketing role in our database, not just this employer's listings.
We currently track 1336 comparable Marketing roles across 161 biopharma companies.
Salary context
308 of 1336 peers report a salary range (USD, annualized)
Peers share this role's job function. This posting doesn't list a seniority level, so peers aren't narrowed by seniority either -- the range below may span more levels than usual.
Where these roles are based
Top locations among the 1336 comparable roles
+ 55 more countries
Seniority mix
1052 of 1336 peers have a known seniority level
Therapeutic area mix
239 of 1336 peers have a known therapeutic area; the rest are genuinely unlabeled, not hidden
Similar opportunities
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How we calculate "similar"
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Every comparison starts from the same 100-point budget: 25 for working in the same function, 40 for the same therapeutic area, 20 for the same or adjacent seniority, 15 for the same country. A dimension we can't confirm on both sides contributes nothing, never a guess, never a free pass.
0 points, never a partial guess. A role we know almost nothing about beyond its function bottoms out at 25%; it never inflates to 100% just because there's little to compare against. Seniority uses a defined ladder (Associate → Manager → Associate Director → Senior → Principal → Director → Senior Director → Executive/VP) so "Director" and "Senior Director" count as adjacent, but "Director" and "Executive/VP" do not.