Customer Experience Partner
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Customer Experience Partner – Vaccines Sales Team
Location: Bucharest, Romania
Workmode: field-based
Hiring Manager: Claudiu Rachieru
About the Job
As a Customer Experience Partner within our Vaccines Sales Team, you'll orchestrate all customer interactions using a diversity of messages and channels to deliver a superior customer experience and inspire them to provide the best solution for our patients. Ready to get started?
Main Responsibilities
• Consistently achieve sales objectives and provide feedback on market trends.
• Promote vaccine products to healthcare professionals (GPs, pediatricians, pharmacists, etc.) within the assigned territory.
• Present product benefits, clinical studies and value to build trust and customer relationships.
• Gather and share customer insights to develop targeted communication strategies.
• Collaborate with the Customer Engagement Manager and Medical team to tailor customer journeys and execute omnichannel activities, including vaccination campaigns and immunization programs.
• Own and manage customer communication to ensure loyalty and satisfaction.
• Update and manage CRM systems to optimize customer interaction and sales performance.
• Assist with metrics to evaluate customer satisfaction and develop strategies for improvement.
About You
Experience
• 5+ years of medical sales experience in a pharmaceutical company (2 years minimum in an international pharmaceutical company)
• Experience in the vaccines or immunology therapy area is a plus
• Experience working with General Practitioners (GPs) is highly preferable
• Results orientation, thoroughness, accuracy, diplomacy, intuition
• Integrity, tenacity, resistance, and adaptability to a rapidly changing environment
• Strong understanding and adherence to industry ethics and compliance principles
Soft and Technical Skills
• Proven sales experience in the pharmaceutical or healthcare industry.
• Strong interpersonal, negotiation, and presentation skills.
• Analytical skills with the ability to prioritize and make independent decisions.
• Excellent organizational skills to manage territory and customer relationships.
• Proactive, goal-oriented with a transformative mindset.
• Valid driver's license for extensive travel.
• Results and customer orientation, dynamisms, accuracy, diplomacy, intuition
• Ability to work in matrix organization, team player, respecting the needs of those involved
• Ability to build relationships across departments and functions and to support a collaborative working environment
Languages
• Fluency in Romanian is a must
• English – Very good knowledge and skills (written and verbal)
Education
• University degree in healthcare is highly preferred
About Sanofi
We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.
Why choose us?
· Join a leading pharmaceutical company and contribute to improving health outcomes worldwide.
· Be part of a company at the forefront of medical research and breakthrough therapies.
· Thrive in an environment that values diversity of thought and background.
· Work closely with global and local teams, gaining exposure to various aspects of the pharmaceutical business.
#LI-EUR
Pursue progress , discover extraordinary
Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com !
The salary range for this position is :lei128 160,00 - lei170 880 Final compensation will be determined based on demonstrated experience, skills, location, and other relevant factors. Employees may be eligible to participate in Company employee benefit programs.
Job details
How this role compares
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We currently track 5324 comparable Sales roles across 216 biopharma companies.
Salary context
824 of 5324 peers report a salary range (USD, annualized)
Peers share this role's job function. This posting doesn't list a seniority level, so peers aren't narrowed by seniority either -- the range below may span more levels than usual.
Where these roles are based
Top locations among the 5324 comparable roles
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Seniority mix
2035 of 5324 peers have a known seniority level
Therapeutic area mix
1097 of 5324 peers have a known therapeutic area; the rest are genuinely unlabeled, not hidden
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Every comparison starts from the same 100-point budget: 25 for working in the same function, 40 for the same therapeutic area, 20 for the same or adjacent seniority, 15 for the same country. A dimension we can't confirm on both sides contributes nothing, never a guess, never a free pass.
0 points, never a partial guess. A role we know almost nothing about beyond its function bottoms out at 25%; it never inflates to 100% just because there's little to compare against. Seniority uses a defined ladder (Associate → Manager → Associate Director → Senior → Principal → Director → Senior Director → Executive/VP) so "Director" and "Senior Director" count as adjacent, but "Director" and "Executive/VP" do not.