Associate Director, Business Office

Purpose of the Role

The Business Office Manager is accountable for financial performance management, revenue oversight, margin protection, and reporting across Global Regulatory Affairs. The role provides commercial and financial transparency to delivery and leadership, ensuring regulatory programmes, partnerships, and portfolios are planned, tracked, and managed with strong financial discipline and predictable outcomes.

This role acts as the financial and performance nerve centre for GRA, linking delivery execution to commercial commitments.

Responsibilities

1. Project financials

• Support the PMO Head with financial oversight across projects, programmes, and partnerships, including revenue, margin, and cost performance

• Establish and maintain project level financial tracking, forecasting, and reporting, including EAC activities and ad hoc analyses

• Set up and manage contract financials at project level, including budget setup in PS, rate card configuration, and alignment to work orders and change orders

• Monitor budget vs actuals, burn, variances, and margin risks at project/programme level; perform revenue follow ups and flag issues early with mitigation options

• Support pricing assumptions, scope changes, and change order governance in collaboration with Project Leads, PFMs, GBO, Sales, and Finance

• Oversee invoicing and billing submissions across business models (FFS, Fixed Fee, Hybrid), including BWS, BUR, expense billing, and audit readiness

• Own vendor financial operations for projects and programmes, including vendor qualification, setup, contract support (MSA/WO/CO), PO requests, invoice review, receipt processing, and payment follow up

• Oversee and support accurate project revenue and backlog submissions, including deliverables tracking and variance analysis, in collaboration with Project Leads and PFMs

• Support mobilisation and ongoing financial governance of large or long term regulatory partnerships, ensuring compliant contract and vendor setup

2. GRA financials

• Provide portfolio level financial oversight across GRA delivery, contributing to visibility of revenue, margin, cost, and backlog performance

• Lead development of standard financial dashboards, reports, and performance metrics for GRA

• Partner closely with Finance to ensure alignment with corporate reporting, forecasting, and close cycles

• Ensure compliance with SOPs, audit requirements, and contribute to training, townhalls, and continuous improvement initiatives

• Consistently assess Business Office analytics, reporting, and processes for opportunities to optimise through AI, technology, or streamlined methodologies

• Lead and develop Business Office Analysts supporting financial, revenue, billing, vendor, and performance reporting activities across GRA

3. Sales / Growth / Business Development support

• Support sales pipeline monitoring and reporting, providing financial and performance insight into active opportunities

• Conduct win/loss analysis to identify trends, drivers, and improvement opportunities

• Coordinate closely with Business Development and Sales on pipeline reviews, war rooms, account prioritisation, and forecasting inputs

• Provide transparency into pipeline conversion, expected revenue, and margin assumptions to support informed growth decisions

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.