Team Lead, Respiratory Key Account Liaisons

Job title : Team Lead, Respiratory Key Account Liasions

Location: Cambridge, MA

 

About the Job

As the Sanofi Respiratory Key Account Liaison Team Lead, you lead, coach, and develop a team of field-based (non-sales) Key Account Liaisons who serve complex health system accounts within the respiratory therapeutic area. You drive long-term engagement, operational excellence, and improved outcomes for patients living with respiratory diseases. You ensure your team partners with health systems to identify population health priorities and activate respiratory care pathways that close gaps in care. You serve as the connective tissue between the liaison team, internal cross-functional teams, and senior health system stakeholders, enabling seamless execution across the customer lifecycle. This role reports to the Head of Strategic Solutions Marketing.

Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you’ll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs.

 

About Sanofi

We're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system, and innovative pipeline, enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives.

 

Main Responsibilities

People Leadership and Talent Development

Hire, onboard, coach, and develop Key Account Liaisons to build a high-performing field team

Set clear objectives and performance expectations aligned to respiratory business priorities

Conduct regular 1:1s, field ride-alongs, performance reviews, and career development planning

Build an inclusive, high-performing, and collaborative team culture

Identify skill gaps (e.g., population health, data analytics, executive engagement) and build training and development plans to close them

Recognize and reward performance to sustain engagement and retention

Manage team capacity and workload to ensure balanced coverage across accounts

Team Strategy and Account Portfolio Management

Assign and prioritize Key Accounts (Top Health Systems) across the liaison team to maximize impact and continuity

Set account engagement strategy and team goals aligned to respiratory business priorities

Ensure consistent, high-quality account profiling that captures strategic priorities, stakeholder mapping, population health and quality initiatives, care pathway status, and growth opportunities

Ensure coverage and continuity across accounts, including during transitions and absences

Provide guidance on complex or escalated customer situations

Respiratory Population Health and Care Pathway Strategy

Set the team's approach to respiratory population health and care pathway work with health systems (e.g., asthma, COPD, and other respiratory conditions)

Coach liaisons on assessing respiratory patient populations, identifying care gaps, and developing, refining, and implementing care pathways in alignment with clinical guidelines and system priorities

Capture and share learnings and best practices across accounts to build scalable models and playbooks

Ensure appropriate connection of health system teams with internal experts (e.g., Medical Affairs, Customer Solutions Marketing, Health Economics and Outcomes Research), within compliance guidelines

Cross-Functional Alignment and Executive Engagement

Partner with Customer Solutions Marketing, Medical Affairs, Sales, and other internal teams to ensure aligned execution and pull-through at health systems

Serve as the escalation point and internal advocate for the liaison team

Engage C/D-suite and senior clinical, operational, quality, and population health leaders at priority accounts as appropriate

Identify and remove barriers to collaboration to drive efficiency and accountability across teams

Represent the liaison team in leadership forums

Performance Management, QBRs and Insights

Oversee the quality, cadence, and consistency of Quarterly Business Reviews (QBRs) across all accounts

Define and track team KPIs and account health metrics using CRM tools and dashboards

Synthesize cross-account trends, customer insights, and pathway adoption and outcomes data into strategic recommendations for headquarters, commercial strategy, product innovation, and market positioning

Ensure follow-ups are tracked and continuous improvement is achieved

Compliance and Operational Excellence

Ensure the team operates within label, regulatory, and legal compliance guidelines

Promote compliant engagement practices and training across the team

Manage team budget, resources, and tools

Drive CRM discipline and data quality

Essential Skills

People Leadership and Coaching: Ability to hire, develop, and inspire field-based teams, providing actionable feedback and fostering growth

Respiratory Disease State Expertise: Understanding of respiratory disease burden, treatment landscape, and patient journeys (e.g., asthma, COPD) and the factors that drive outcomes

Population Health and Care Pathway Expertise: Understanding of population health management, value-based care, and quality measurement. Ability to guide the development, implementation, and evaluation of respiratory care pathways with health systems

Strategic Thinking and Planning: Setting team direction and account priorities aligned to respiratory business objectives

Executive Presence: Confidence and credibility when engaging with C/D-suite stakeholders, earning trust and respect

Orchestration and Pull-Through Expertise: Navigating health system contacts and connecting internal and external experts to drive execution of collaborative respiratory projects

Cross-functional Collaboration and Influence: Aligning internal stakeholders and leaders to drive impact at respiratory accounts

Stakeholder Mapping and Engagement: Guiding the team in building relationships across clinical, operational, quality, population health, and executive levels

Data and Outcomes Analysis: Synthesizing population-level, utilization, and pathway performance data into actionable insights

Account Strategy and QBR Oversight: Ensuring detailed account plans and high-quality QBRs that reflect strategic priorities and growth potential

Healthcare System Expertise: Understanding of the dynamic healthcare environment; navigating shifting priorities, regulations, payer dynamics, and customer expectations

Change Management and Problem Solving: Leading teams through shifting priorities and resolving complex or escalated situations

Customer-Centric Mindset: Understanding customer needs to build lasting partnerships

About You

Basic Qualifications

Bachelor's degree

A minimum of 7+ years of work experience in field sales, product marketing and/or key account management within the pharmaceutical or biotech industry

A minimum of 3 years of people management or team leadership experience (direct or matrixed)

A minimum of 3 years' experience managing complex relationships with health systems at c-suite level

Respiratory or biologic marketplace experience preferred

Preferred Qualifications

Master's degree (e.g., MBA, MPH, MHA, or related field)

Experience working with health systems on respiratory disease management, population health, quality improvement, or care pathway initiatives

Familiarity with value-based care models, quality metrics, and health system data and analytics

Experience leading field-based, remote, or matrixed teams

Launch experience

Marketing experience

Demonstrated ability to coach and develop talent

Ability to assemble and lead cross-functional teams toward a shared vision of success

Ability to execute against strategic and tactical plans under tight timelines

Ability to present ideas effectively to individuals or groups, including senior executives, targeting presentation to the needs of the audience

Strong organizational skills

Strong project and portfolio management experience, including superior analytical and planning skills

Ability to manage multiple priorities simultaneously

Ideal candidate must live commutable distance to a major US airport

Special Working Conditions

Valid driver's license

Ability to travel 40-50 percent

Ability to travel to meetings/trainings/programs as necessary

Must work within label, and regulatory and legal compliance guidelines

Why Choose Us

Bring the miracles of science to life alongside a supportive, future-focused team.

Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.

Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.

Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness program

Sanofi US Services and its U.S. affiliates are Equal Opportunity employers committed to a culturally inclusive workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil  union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

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Pursue progress , discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

Sanofi US endeavours to make our career center accessible to any and all users. If you are experiencing difficulty and need assistance applying online, please call 1-866-SANOFI2 (1-866-726-6342) or click here

US and Puerto Rico Residents Only

Sanofi Inc. and its U.S. affiliates are Equal Opportunity employers committed to a culturally inclusive workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

North America Applicants Only

The salary range for this position is:

$178,500.00 - $257,833.33

All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can  be found here.