Sr. Specialist DDIT ISC CSOC Engineering - AgentOps Engineer

Role purpose: Build, integrate, deploy and operate the agent platform that powers AI-enabled Cyber Defense. Engineer reliable agent tools, Azure Functions, enterprise integrations, deployment pipelines and runtime controls so agents can move safely from development to production and remain observable, recoverable and supportable.

Key Responsibilities: Build and maintain the Azure Functions, APIs, services and agent tools used to retrieve trusted information and perform approved actionsIntegrate agents with enterprise platforms such as Microsoft Sentinel, Defender, Purview, Graph, Cortex XDR, XSOAR, SharePoint, JIRA, Confluence, Azure Storage, Key Vault and other approved Cyber Defense systemsImplement agent workflows and backend services for notifications, feedback, state management, audit records, deduplication, orchestration and human approvalImplement versioning, release controls, automated testing, rollback and recovery patterns for agents and supporting servicesOperate agent runtime reliability through telemetry, tracing, Application Insights, health checks, dashboards, alerts and actionable service-level indicatorsInvestigate and resolve production incidents involving agents, Azure Functions, identities, networking, data access, integrations and deployment pipelinesMonitor performance, latency, availability, token or model consumption, operational cost and integration health, and implement improvements based on evidenceMaintain clear technical documentation, runbooks, support procedures, configuration records and deployment evidenceEssential Requirement:6+ years of hands-on experience in software engineering, cloud platform engineering, DevOps, security automation or integration engineeringStrong proficiency in Python and experience building production APIs, serverless functions or backend services. Practical experience with Microsoft Azure services such as Azure Functions, App Service, Key Vault, Managed Identity, Application Insights, Storage and private networkingExperience with Git and CI/CD platforms such as Azure DevOps or GitHub Actions, including environment promotion, approvals and rollback. Experience integrating enterprise systems through REST APIs, SDKs, webhooks, certificates, OAuth 2.0 or managed identitiesUnderstanding of agentic AI or LLM application patterns including tools/function calling, instructions, context, state, tracing and evaluation. Understanding of secure software engineering, secrets management, least privilege, input validation and auditabilityAbility to troubleshoot across application code, identity, network, platform and dependent-service boundaries. Ability to communicate technical decisions clearly and collaborate across Cyber Defense, platform, architecture and engineering teamsExperience with Microsoft Foundry, Azure OpenAI, agent frameworks, API Management or multi-agent implementations. Knowledge of LLMOps or AgentOps practices including prompt/instruction versioning, evaluation, tracing, cost controls and production guardrailsBackground in Cyber Defense, security operations, detection engineering or SOAR automation. Experience designing test harnesses for adversarial inputs, prompt injection, permission boundaries and tool misuseExperience evaluating and using frontier models for enterprise agentic AI solutions.Desirable Requirement :Experience with Infrastructure as Code using Bicep, ARM, Terraform or equivalent tooling. Experience with containers, Kubernetes, event-driven architectures, queues or durable workflow patterns Experience building agentic applications with LangChain and LangGraph . Experience with Amazon Bedrock and its model, agent, knowledge-base or guardrail capabilities.You’ll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook. https://www.novartis.com/careers/benefits-rewardsCommitment to Diversity and Inclusion:  Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.   Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network