Senior Product Analyst Sales CXM

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Project/Program Management Group

Job Sub Function:

Project/Program Management

Job Category:

Professional

All Job Posting Locations:

Remote (US)

Job Description:

About Vision

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding on the possibilities of vision treatments? Ready to join a team that’s reimagining how vision is improved? Our Vision team solves the toughest health challenges. Help combine cutting-edge insights, science, technology, and people to encourage eye care professionals and patients to proactively protect, correct and enhance healthy sight for life. Our products and services address these needs – from the pediatric to aging eye – in a patient’s lifetime.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

We are searching for the best talent for a Senior Product Analyst Sales CXM.  This is a remote based position within the continental USA.

Purpose: the Senior Product Analyst Sales CXM  will serve as the strategic leader responsible for defining, prioritizing, and managing the business requirements and features of the CRM platform within a large-scale transformation initiative. This role partners closely with Global and Regional Sales stakeholders, IT, XD, and the CXM Program team to translate business needs into clear, actionable backlog items and to guide squads through incremental, high-quality delivery.

You will be responsible for:

Product Ownership & Backlog Management

Own the product backlog for Sales CXM capabilities, ensuring alignment with overall Sales CXM strategy and roadmap.

Translate business needs into epics, features, user stories, and acceptance criteria that are clear, testable, and value driven.

Continuously prioritize backlog items based on business value, user impact, dependencies, and technical feasibility.

Squad Leadership & Agile Delivery

Serve as the primary product owner for assigned Agile Squads, working closely with Scrum Masters, Developers, and XD partners.

Participate in sprint planning, backlog refinement, reviews, and retrospectives to ensure timely and high-quality delivery.

Review and accept completed work, ensuring it meets defined acceptance criteria and quality standards.

Change Management, Adoption & Value

Incorporate user feedback and adoption of insights into backlog refinement and future enhancements.

Partner with change management and training teams to support rollout, adoption, and continuous improvement.

Define and track success metrics related to sales efficiency, user adoption, and business outcomes.

Support continuous improvement by identifying opportunities to simplify processes and enhance the sales experience.

Qualifications:

Required Skills & Experience:

Bachelor's degree in business administration, management, engineering, economics or a related field

5+ years of experience in sales, marketing, commercial operations, sales force effectiveness or related roles

Experience in change management and business transformation, with a proven track record of enhancing sales productivity and operational efficiency.

Deep commercial background, preferably in sales and/or marketing, with a robust understanding of customer needs and how to improve commercial effectiveness.

Proven success leading initiatives that deliver measurable operational improvements.

Strong facilitation, leadership, and influencing skills, comfortable working with senior leadership and diverse teams.

Excellent communicator, capable of translating complex initiatives into clear, compelling messages.

Data-driven approach to effectively measure adoption, process improvements, and productivity gains.

Preferred Skills & Experience:

Experience supporting large-scale transformation projects within sales-driven or customer-focused organizations.

Proven leadership in navigating complex stakeholder environments and delivering tangible operational improvements.

Cross-functional experience in either Commercial or Clinical Support is highly desirable

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center (ra-employeehealthsup@its.jnj.com) or contact AskGS to be directed to your accommodation resource

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Required Skills:

Preferred Skills:

Agility Jumps, Analytics Insights, Business Alignment, Coaching, Communication, Cost-Benefit Analysis (CBA), Cross-Functional Collaboration, Monitoring, Evaluation, and Learning (MEL), Persistence and Tenacity, Problem Solving, Process Oriented, Project Management Methodology (PMM), Project Management Office (PMO), Project Management Tools, Project Reporting, Statement of Work (SOW)

The anticipated base pay range for this position is :

$94,000.00 - $151,800.00

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).

Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:

Vacation –120 hours per calendar year

Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year

Holiday pay, including Floating Holidays –13 days per calendar year

Work, Personal and Family Time - up to 40 hours per calendar year

Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child

Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year

Caregiver Leave – 80 hours in a 52-week rolling period10 days

Volunteer Leave – 32 hours per calendar year

Military Spouse Time-Off – 80 hours per calendar year

For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits