Senior Manager, Agile Strategic Learning Partner

At Bristol Myers Squibb, our employees often ask, “Who are you working for?”, a question that fuels collaboration, accountability, and urgency in our work. Our purpose-driven culture inspires us to discover, develop, and deliver innovative medicines to prevail over serious diseases. We offer uniquely interesting and meaningful work, opportunities for growth, and a supportive environment that values inclusion, wellbeing, flexibility, and comprehensive benefits. This is work that transforms the lives of patients, and the careers of those who do it.

Senior Manager, Agile Strategic Learning Partner

Worldwide Commercialization Learning, Centre of Excellence

At Bristol Myers Squibb, we are inspired by a single vision – transforming patients’ lives through science. In oncology, hematology, immunology, and cardiovascular disease – and one of the most diverse and promising pipelines in the industry – each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference.

The Skills Development Team within the Worldwide Commercialization Learning Centre of Excellence (WWCL CoE) is the driving force behind empowering our Commercialization colleagues across Commercial, Medical, Market Access, Field, and Head Office functions globally with the functional and specialized skills needed to optimize long-term success for the BMS portfolio. Working in an agile, project-based model, the team delivers best-in-class, scalable learning solutions that keep pace with the evolving needs of the business, powered by LEAP (Learning Excellence & Advancement Partner, Enterprise Learning’s Global Capability Centre) and AI-enabled ways of working.

What we are looking for:  

The WWCL CoE is seeking a talented learning professional to join a flexible, pooled team of Senior Managers, Agile Strategic Learning Partners, allocated dynamically to the CoE’s highest-priority work across the full Commercialization learning portfolio: Field Skills (Commercial and Medical), Commercialization AI Strategy & Analytics (CASA), Home Office 3M (Medical, Marketing, Market Access) Skills, Platforms & AI Adoption, and First Line Manager (FLM)/Leadership Development.

Rather than owning a single fixed functional remit, the Senior Manager, Agile Strategic Learning Partner is assigned to projects by the Associate Director, Agile Strategic Learning Lead, in collaboration with the functional Associate Directors who own each portfolio area (Field AI Transformation Learning; Platforms Skills Development; CASA & 3M Skills Development; Medical Skills). Assignments flex by business priority, project phase, and individual skill fit, in line with the CoE’s tiered operating model.

Who you will work with:

This position reports to the Associate Director, Agile Strategic Learning Lead. Within individual project assignments, you will also work under the direction of the relevant functional Associate Director owning that portfolio area.

You will also partner closely with:

Fellow Senior Managers across the pooled Agile Strategic Learning team and the wider WWCL Skills organization

The Associate Director, Agile Strategic Learning Lead: for project assignment, capacity visibility, coaching, and delivery accountability

Functional Associate Directors (Field AI Transformation Learning; Platforms Skills Development; CASA & 3M Skills Development; Medical Skills), for direction on assigned projects within their portfolio area

LEAP as a Learning Partner: an execution interlock for content development, production, and learning logistics on assigned projects

US and International Commercialization, Medical, and CASA/3M teams: to evaluate skills-based learning requirements and ensure successful deployment

Local market trainers and medical learning teams: to enable efficient localization and implementation of WW learning material

Enterprise Learning, IT, MyLearning platform teams, and Customer Relationship Management (CRM) capability leads, where project-relevant

LEAP, external vendors and supplier partners, within approved governance parameters

HR, Legal, Regulatory, and Compliance matrix partners, as required

Primary responsibilities:

1. Agile Project Delivery & Prioritization

·         Work within a dynamic, project-based operating model, accepting project assignments from the Associate Director, Agile Strategic Learning Lead in line with CoE business priorities

·         Deliver against clearly scoped project briefs with defined outcomes, timelines, and quality standards, flexing focus across Commercialization functional areas as assigned

·         Maintain operational awareness of the active demand pipeline; proactively raise risks, flag capacity conflicts, and escalate prioritization issues with structured recommendations

·         Contribute to portfolio-level reporting and governance, ensuring transparency on progress, blockers, and delivery readiness at fortnightly portfolio reviews

2. Learning Needs Assessment & Strategy

·         Collaborate with the relevant Associate Director to contribute to annual and ongoing learning needs assessments across assigned functional areas

·         Utilize qualitative and quantitative research methods to identify functional skills gaps and define learning requirements

·         Consult with US and International Commercialization, Medical, CASA, and 3M stakeholders to agree and prioritize recommendations for new skills-based training solutions

- Support project intake, ensuring stakeholder/sponsor, audience, business objective, timeline, and enterprise-priority linkage are clearly defined before work is tiered and resourced

3. Global Learning Pathways Design & Deployment

Lead and support the design and development of high-impact, skills-based learning solutions incorporating adult learning principles and sustainability plans that reinforce desired skills and behaviors deployed at a global and local level

Collaborate with global and local teams to create and implement tailored learning solutions, ensuring rapid and efficient execution across markets

Develop and sustain role-appropriate learning pathways for assigned populations across Commercialization learning portfolio, aligned to the WW Skills Framework

Maintain a strategy-to-creation ratio in line with CoE guardrails (target 70% strategy / 30% creation)

Partner with local market trainers where relevant to enable efficient and cost-effective localization and implementation of WW learning material

Leverage AI-enabled tools for content authoring, rapid prototyping, and intelligent automation to accelerate delivery while maintaining quality and compliance standards

Develop measurement strategies using the Kirkpatrick Evaluation Model (or equivalent) to assess acquisition of knowledge, skills, and behavior change

4. LEAP Execution Interlock & Governance

·         Serve as LEAP Learning Partner, an execution interlock with LEAP on assigned projects, providing business requirements, SME nominations, design inputs, review cycles, and delivery readiness confirmations in line with LEAP governance standards

·         Translate project priorities into clear, actionable briefs for LEAP and vendor partners

·         Monitor delivery progress and vendor management; proactively identify risks and escalate prioritization conflicts with structured context and recommended options

5. Platform & Technology Integration (where applicable)

·         Champion MyLearning and enterprise platforms within assigned projects, driving adoption, engagement, and a consistently high-quality learner experience

·         Partner with Enterprise Learning, partnering closely with the Digital Learning Solution Partners (DLSPs) and MyLearning platform teams, to ensure learning content meets platform standards and fully leverages available functionality

·         Support the integration of CASA-aligned AI tools, CRM platforms, and adaptive learning technologies within field or Head Office capability programs as required

·         Track and analyze platform adoption metrics and learner data to drive continuous improvement

6. Stakeholder Management & Cross-functional Partnership

·         Build and maintain productive relationships with business stakeholders across Commercial, Medical, Market Access, CASA, IT, and In-Market / BU teams to ensure learning integrates effectively with business objectives

·         Operate effectively within a complex global cross-matrix environment, connecting and collaborating with key matrix partners including HR, Legal, Regulatory, and Compliance

·         Act as a trusted partner and subject matter connector, ensuring content accuracy and timely stakeholder review cycles

·         Play a central role in driving cross-market collaboration, sharing of resources, minimizing duplication, and maximizing efficiencies

7. Continuous Improvement & Innovation

·         Critically assess existing skills-based programs and employ a continuous improvement mindset to ensure programs remain current, relevant, and aligned to organizational goals

·         Assess program effectiveness and evaluate whether programs should start, stop, or continue, in line with organizational goals and objectives

·         Stay abreast of external trends in learning innovation, AI, and skill needs to ensure future readiness of the WW Commercialization Skills Team

·         Leverage AI and alternative modalities to optimize learning experiences and drive efficiency without increasing cost base

(Disclaimer: The responsibilities listed above are only a summary; other responsibilities will be required as assigned.)

 

Qualifications:

·         Bachelor’s degree or equivalent required; Master’s degree or Project Management certification preferred

·         Minimum of 3 years’ learning and development within the pharmaceutical industry experience required; experience launching global programs preferred

·         Intermediate to expert training experience: training needs analysis, adult learning principles, learning design, development, execution, and evaluation

·         Hands-on experience with AI tools for Learning content development (authoring, generation, workflow automation)

·         Data-literate with experience using learner analytics to drive program decisions and continuous improvement

·         Demonstrated strategic, forward-thinking, agile, enterprise mindset; comfortable navigating ambiguity and adapting to shifting project priorities

·         Proven ability to manage multiple projects and workstreams effectively and simultaneously

·         Strong communication, presentation, facilitation, and influencing skills; able to operate credibly across functions and levels in a complex global cross-matrix environment

·         Proven ability to influence without authority and present to senior leaders

·         Demonstrated ability to work effectively with diverse internal stakeholders at global, regional, and country level

·         Demonstrated track record of developing self and others to drive and enhance team performance

·         Clear escalation discipline: able to distinguish between decisions within own remit and those requiring Associate Director input or governance resolution

Ability to travel for multiple meeting engagements (~5% internationally)

Why You Should Apply

 

Around the world, we are passionate about making an impact on the lives of patients with serious diseases. Empowered to apply our individual talents and diverse perspectives in an inclusive culture, our shared values of passion, innovation, urgency, accountability, inclusion, and integrity bring out the highest potential of each of our colleagues.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services, and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.

Bristol Myers Squibb is an equal opportunity employer – M/F/Vet/Disability

Primary Location: NA-US-NJ-Princeton Pike or Uxbridge, United Kingdom

Job Function: People Organization

Organization: WW Commercialization Learning, Centre of Excellence

Enterprise Grade: 120

We hire for skills and capabilities, not just credentials – if this role excites you, but doesn’t perfectly match your resume, we encourage you to apply anyway.

How We Work

Where you work matters – because collaboration, innovation and patient impact happen in many settings. Our roles are structured across four work models: site-essential, site-by-design, field-based and remote-by-design. The model assigned to this role is based on its core responsibilities. Learn more at https://careers.bms.com/ways-of-working .

Supporting People with Disabilities

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to  adastaffingsupport@bms.com . Visit  careers.bms.com/eeo-accessibility  to access our complete Equal Employment Opportunity statement.

Bristol Myers Squibb is Disability Confident – Employer

A UK Government scheme

Candidate Rights

BMS will consider qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

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R1606724 : Senior Manager, Agile Strategic Learning Partner