Principal Systems Engineer - Messaging Expert (Muntinlupa, Philippines, National Capital Region (NCR))

The Position

Join Boehringer Ingelheim’s Global Collaboration and Event Technology – Messaging team and help transform enterprise messaging services. As a Principal Systems Engineer, you will lead the delivery and support of secure, scalable, and reliable messaging solutions while driving data-driven, automated, and AI-enabled operations across a global environment. This role combines technical expertise, operational leadership, and innovation to enhance user experience and service performance worldwide.

Duties and Responsibilities

Provide expert-level administration and support for Exchange Online and Microsoft Defender.

Design, manage, and optimize enterprise email architecture across cloud-based, hybrid, and on-premises environments.

Manage mail routing, transport, message delivery, connectors, gateways and SMTP relay infrastructure

Manage messaging-related DNS and domain configurations, including email authentication through SPF, DKIM, DMARC, MTA-STS, and TLS reporting.

Secure mail transport and manage message encryption, anti-phishing, anti-spoofing, threat protection, and incident response.

Manage shared and functional mailboxes, distribution groups, dynamic distribution groups, and mail-enabled directory objects.

Support client connectivity, mobile messaging, calendaring, critical notifications, and communication integrations.

Monitoring, message tracing, service health, capacity, performance, reporting and operational analytics

Use operational data, dashboards and service-health indicators to improve reliability, transparency and decision making.

Identify repetitive work and implement controlled automation, orchestration and self-healing operational workflows.

Develop practical AI-assisted capabilities for incident triage, knowledge retrieval, troubleshooting, anomaly identification, root cause analysis and operational reporting.

Measure outcomes such as reduced manual effort, faster resolution, improved service stability and better support experience.

Requirements:

Strong experience supporting enterprise messaging and communication services in a complex, globally distributed environment.

Demonstrated ability to perform System Lead, System Lead Delegate or Subject Matter Expert responsibilities.

Understanding of data management, generative AI, AI agents or intelligent operations, with the ability to translate operational needs into practical use cases.

Strong analytical, troubleshooting, documentation, communication and stakeholder-management skills.

Desired Skills & Qualifications

Solid knowledge of mail flow, messaging security, identity and directory dependencies, DNS, encryption and service monitoring.

Experience with scripting, APIs, workflow automation, operational analytics and continuous process improvement.

Fluent professional English and the ability to collaborate effectively across regions, cultures and time zones.

Experience in regulated or security-sensitive enterprise environments.

Experience designing operational dashboards, automated remediation or knowledge-management solutions.

Relevant certifications or formal training in messaging, cloud infrastructure, security, automation, data or AI.

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