Medical Representative - GH (Klang Valley, Malaysia, Federal Territory of Kuala Lumpur)

The Position

As a Medical Representative, you will be:

Orchestrating for Exceptional Customer Experience - focused on implementing in-clinic and virtual execution of the Customer Engagement Model. Implement Multi Channel Cycle Plans to target customers, meet/exceed sales targets for assigned product(s) within the allocated territory and achieve related quantitative/ qualitative field force KPIs

Adhering to Compliance, Code of Conduct and Policies - responsible for ensuring all company and industry compliance requirements(e.g. Pharmacovigilance) are understood, adhered to and established local compliance processes are followed

Duties & Responsibilities:

Sales Achievement in the assigned territory Territory sales accountability (e.g. sales value, units, market share% etc.)

Ensure formulary listing and availability of BI products as required

Create demand/ generate prescriptions for promoted products by utilizing the available resources/tools/ channels and trained behaviours

Identify opportunities to grow/expand relevant customer universe for BI promoted brands

Plan, co-create and execute Multi Channel Cycle Plans (MCCPs) with excellence Maintain an accurate and complete customer (email address, other contact info) data base in Veeva

Develop, validate and execute MCCPs for the allocated territory to maximize BI Business and ensure achievement of sales targets / objectives with particular focus on message execution (reach, frequency, call duration)

Comprehend, integrate and execute ICPs into MCCPs

Plan logistics to ensure execution of MCCPs and that high value customers (Gain, Build, Defend) are seen with the required Reach and Frequency, F2F and S2S

Locally mandated reports 9e.g. competitor surveillance) are completed accurately, in full and submitted on time

Orchestrate Exceptional Customer Experience Communicate with relevant BI customer facing roles (marketing, MSLs etc.) and work interdependently to ensure customer experience is personalized and relevant to them.

Proficiency in utilizing Veeva resources; Engage (scheduling, launching meetings, group calls, sharing content), Event Management (recording events), survey function (conduct surveys), FuR function (send emails)

Capable of assisting customers to interact with Veeva Engage across common visual conferencing platforms

Identify customers' preferred communication channels, directing appropriate resources (face to face calls, Veeva Engage, phone calls, follow-up emails, BI one website, webinars, OneMessage, Adobe campaigns) to fulfill the Customers' needs

Management/development of assigned Key Opinion Leaders (KOLs) and Coordination with relevant Medical Societies / Institutions

Superior Customer Engagement Capability (Knowledge & Skills) Effective Knowledge depth (Disease, Clinical Trials, Product, Marketing Strategy, Competitor intelligence and Environment) to communicate confidently and competently with customers

Effective Customer Engagement Skill profiency (Hybrid CEM, CSM, CEM Situational, ECiP, Engaging Customers with FuE etc.).

Knowledgeable across the 7 Hybrid CEM steps and 33 behaviors. Able to execute assigned Marketing strategies (e.g. messaging/  product presentations, overcoming objections etc.) within the customers' preferred communication channel

Digitally fluent / tech savvy, able to reliably utilize CRM/ Veeva, undertake pre-Call set-up of digital platforms (e.g. Veeva Engage)

Capable and confident in Presenting to Groups of customers, both face to face / screen to screen

Comply with local regulations, industry and the BI Code of Conduct Comply with all regulations regarding interactions with healthcare professionals (HCPs), following the BI Code of Conduct

Take prompt and necessary actions on issues of compliance and Pharmacovigilance

Be a role model in compliance with local regulations, industry and the BI Code of Conduct

Regular Reporting Locally mandated reports (e.g. competitor surveillance) are completed accurately, in full and submitted on time

Requirements:

Bachelor's degree

Competencies required:

Industry and product knowledge

Selling skills applied across a diverse range of channelsMulti Channel Cycle Planning (MCCP) and execution

Customer Relationship Management

Self development / learning

Communication skillsPlanning and organizing skills to collaborate with other customer facing personnel

IT literacy

Direct selling experience in healthcare industry is advantageous