Manager, Copay Capabilities

Company Description

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at  www.abbvie.com . Follow @abbvie on  LinkedIn,   Facebook ,  Instagram ,  X  and  YouTube.

Job Description

The Manager, Copay Capabilities will play an important role within the Copay COE supporting the development and advancement of innovative capabilities in the copay space. This individual will work closely with internal AbbVie partners and external vendors to identify opportunities, shape ideas, and help bring new copay capabilities to life. The Manager will partner with APEX, BTS, Copay Program Management teams, and other cross-functional stakeholders to translate business needs into practical solutions that improve affordability program effectiveness, strengthen operational execution, and expand AbbVie’s ability to use copay information across the broader organization.

Primary responsibilities for this position include, but are not limited to:

Support the identification, evaluation, and development of innovative copay capabilities that address patient access, affordability, operational, and business needs.

Partner with the Associate Director, Copay Capabilities to translate strategic priorities into actionable innovation roadmaps, project plans, and capability requirements.

Work cross-functionally with APEX, BTS, Copay Program Management teams, Patient Services, Finance, Legal/OEC, and other stakeholders to assess opportunities and advance priority initiatives.

Collaborate with external vendors to explore, assess, pilot, and implement new solutions that enhance copay program performance, insight generation, fraud and abuse mitigation, patient experience, and operational efficiency.

Help develop business cases, capability briefs, requirements, timelines, and success measures for new copay innovation initiatives.

Serve as a day-to-day project lead for selected copay capabilitiy workstreams, coordinating milestones, risks, dependencies, and stakeholder communications.

Support the collection, organization, and sharing of copay information, insights, and best practices to better serve the broader AbbVie organization.

Partner with data, analytics, and technology teams to advance internal tools, reporting, automation, AI-enabled capabilities, and other solutions that improve decision-making across the Copay COE.

Contribute to a positive, collaborative team culture by communicating clearly, escalating issues appropriately, and helping drive disciplined execution across innovation initiatives.

Qualifications

Requires minimum of a Bachelor’s Degree; Master’s Degree a plus.

A minimum of 3-5 years of experience in the pharmaceutical, healthcare, patient services, market access, finance, analytics, operations, technology, or related commercial function.

Experience supporting cross-functional projects, capability development, process improvement, vendor partnerships, or technology-enabled business initiatives preferred.

Working knowledge of patient support programs, copay programs, affordability solutions, or the healthcare access landscape preferred.

Candidates should have awareness of the compliance and regulatory environment for manufacturers in the pharmaceutical space.

Skills/Knowledge Required:

Strong project management, problem-solving, and organizational skills.

Ability to plan, prioritize, execute, follow up, and escalate issues in a fast-paced environment.

Ability to collaborate across functions and build effective working relationships with internal partners and external vendors.

Strong written and verbal communication skills, with the ability to translate complex concepts into clear business requirements and stakeholder updates.

Demonstrated curiosity and interest in innovation, technology, analytics, automation, AI, and emerging healthcare affordability solutions.

Experience with data, reporting, dashboards, business intelligence tools, or technology-enabled process improvement preferred.

Ability to influence without authority, gain alignment, and move work forward across matrixed teams.

Comfort working on issues that require analysis of business needs, operational processes, vendor capabilities, and stakeholder impacts.

Key Internal/External Partners:

APEX

BTS

Copay Program Management Teams

AbbVie Patient Services Organization

Market Access / Trade

Legal/OEC

Finance

Hub Operations

Brand Teams / Marketing

External copay, data, analytics, technology, and innovation vendors

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. ​

We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

This job is eligible to participate in our long-term incentive programs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.​

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled.

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