German speaking Service Desk Agent
Notify me about similar jobsAbout this opportunity
Work Your Magic with us!
Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.
Your role:
As a German Service Desk Analyst, you will be on the front line of IT support for the German speaking internal colleagues. Your responsibilities will include capturing specific user problems, recording them and either resolving them through a set of fixed prescribed solutions or handing it over as the need arises. You will provide remote assistance and solve IT related issues for German-speaking colleagues via call, chat, and web. Your key tasks will include resolving incidents and service requests based on standard procedures in line with global policies. You will register, prioritize, and categorize tickets in the ServiceNow ticketing tool. You will follow up on existing cases and provide status updates as required and work with other IT teams to coordinate resolution of complex issues. Furthermore, you will minimize disruption to the business and ensure the highest satisfaction and happiness of your internal colleagues.
Who you are:
You are proficient in German (C1) and English (B2).
You have a customer-oriented service mentality with a problem-solving approach.
Have great interpersonal skills and like to communicate and help people.
Able to prioritize and balance multiple assignments.
Previous experience in supporting customer interactions and troubleshooting is an advantage.
IT Service Desk / Helpdesk / Technical Support / Customer Service or any other customer facing experience is a plus.
What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!
Job details
How this role compares
Computed from every other active Information Technology role in our database, not just this employer's listings.
We currently track 1167 comparable Information Technology roles across 74 biopharma companies.
Salary context
162 of 1167 peers report a salary range (USD, annualized)
Peers share this role's job function. This posting doesn't list a seniority level, so peers aren't narrowed by seniority either -- the range below may span more levels than usual.
Where these roles are based
Top locations among the 1167 comparable roles
+ 29 more countries
Seniority mix
667 of 1167 peers have a known seniority level
Therapeutic area mix
2 of 1167 peers have a known therapeutic area; the rest are genuinely unlabeled, not hidden
Similar opportunities
The closest matches from our peer group, ranked by how similar they are, not how well you'd qualify for them -- treat this as market context, not a guaranteed shortlist; a weak match is labeled as one below.
Notify me about similar jobs
Get an email when we spot other openings like this one – same job function, comparable seniority, roles you'd actually want to see.
How we calculate "similar"
No black box, no LLM guesswork: a deterministic score built from four normalized attributes. Here's this role's own peer group at different match levels, so you can see the mechanism, not just the result.
Every comparison starts from the same 100-point budget: 25 for working in the same function, 40 for the same therapeutic area, 20 for the same or adjacent seniority, 15 for the same country. A dimension we can't confirm on both sides contributes nothing, never a guess, never a free pass.
0 points, never a partial guess. A role we know almost nothing about beyond its function bottoms out at 25%; it never inflates to 100% just because there's little to compare against. Seniority uses a defined ladder (Associate → Manager → Associate Director → Senior → Principal → Director → Senior Director → Executive/VP) so "Director" and "Senior Director" count as adjacent, but "Director" and "Executive/VP" do not.