Director Service Delivery Management

Build our future together:

At Regeneron, we use science and innovation to develop life-changing medicines for people with serious diseases. We are seeking a seasoned Director of Global Network and Compute Service Delivery to own the end-to-end delivery, reliability, governance, and continuous improvement of global network, compute, and storage infrastructure services at a leading biopharmaceutical company. This leader will manage a team of service delivery managers and managed service partners, and will partner with Digital & Technology leadership, network engineering, compute engineering, cybersecurity, cloud, site IT, quality and compliance, and business stakeholders to ensure the network (WAN/SD-WAN, LAN/wireless, data center, cloud connectivity, and internet edge), compute, and storage systems are available, secure, cost-effective, and aligned to business outcomes across R&D, manufacturing, laboratory, and commercial sites worldwide.

This position offers the opportunity to contribute to a fast-growing, science-driven organization making a meaningful difference to patients worldwide.

When & where:

This is an on-site position 4 days/week, based at our Sleepy Hollow, NY or Warren, NJ offices.

Discover your role:

Own global network service delivery performance, including service availability, incident, problem, change, capacity, and release management, with accountability for SLAs, OLAs, and customer satisfaction across all regions.

Lead and develop a global service delivery organization, including managers of managers and follow-the-sun coverage; set the operating model, staffing plan, performance goals, and participate with the Service Owners on their development of the succession pipeline for all network, compute, and storage systems.

Govern managed network and compute service providers, and other vendors, including contract and SLA management, quarterly business reviews, service credit enforcement, and remediation of underperformance.

Direct major incident response and ensure timely root cause analysis, and drive problem management and corrective actions that reduce repeat incidents and business impact.

Partner with network and compute engineering, architecture, and cybersecurity to deliver the network, compute, and storage roadmap, ensuring operational readiness as each service transitions into service.

Ensuring network and compute services meet regulatory and audit requirements for GxP-validated and business-critical environments, including change control, documentation, disaster recovery, and resiliency testing.

Own the service delivery budget and vendor spend, including forecasting, carrier and circuit cost optimization, managed services invoicing, sourcing strategy, and financial reporting to senior leadership.

Define and report service metrics, KPIs, risks, and continuous improvement priorities to senior leadership, displaying business value of delivery, and escalate issues appropriately across Digital & Technology and the business.

This role requires:

12+ years of experience in IT infrastructure, network operations, or service delivery, including at least five (5) years leading global teams and managing managers.

Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (master's degree preferred), or equivalent experience.

Proven track record managing outsourced network and compute services relationships, including contract negotiation, SLA governance, and vendor performance management.

Experience with ServiceNow, network monitoring and observability tools (such as ThousandEyes, LogicMonitor, SolarWinds, Splunk, or Cisco/Meraki dashboards), and AIOps or network automation.

Strong working knowledge of enterprise network technologies and ITIL-based service management, with solid experience in compute and storage service delivery.

Demonstrated financial acumen, including budget ownership, vendor cost optimization, and business case development.

Executive-level communication skills, with the ability to influence senior stakeholders, lead through major incidents, and translating technical issues into business impact.

Ability to manage multiple priorities across time zones, and to work in US business hours with flexibility for global coverage and on-call escalation in a hybrid model.

Nice to have skills:

Experience in a regulated life sciences or healthcare environment, including GxP, computer system validation, and SOX-aligned controls.

Experience leading managed service transitions, global network transformation, and ensuring compute, and storage operational readiness.

Certifications such as ITIL 4 Managing Professional or Strategic Leader, CCNP/CCIE, PMP, or Lean Six Sigma.

Does this sound like you? Apply now to take your first step towards living the Regeneron Way! We are committed to building a workplace with an inclusive culture. Regeneron is an equal opportunity employer and all  qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, sexual orientation, gender identity or expression, gender reassignment, marital or civil partnership status, civil status, pregnancy or parental status, age, disability, nationality, citizenship status, ethnic or national origin, membership of the Traveler community, familial status, genetic information, military or veteran status, or any other characteristic protected under applicable law. Where required, we will provide reasonable accommodation to applicants with known disabilities or chronic illnesses during the recruitment process, unless such accommodation would impose undue hardship.

Where necessary, we disclose salary ranges for roles in all countries in which we operate.  The final offer will be determined within the relevant range based on the country of employment, specific role level, and your skills and experience. In some countries, collective bargaining agreements (CBAs) may apply and influence certain elements of pay or benefits.  Regeneron offers a competitive and comprehensive total rewards package which may include, depending on country and role: annual bonuses or other incentive plans, equity awards, pension or retirement benefits, 401(k) company match, health and wellness programs, fitness centers, insurance benefits (e.g. medical, dental, vision, life and disability), paid time off, and family support benefits. For additional information about Regeneron benefits in the U.S., please visit https://careers.regeneron.com/en/working-at-regeneron/total-rewards/ . For other locations, additional information will be provided during the recruitment process.  If you have any questions, please speak with your recruiter.

Please be advised that at Regeneron, we believe we do our best work when we are together. For that reason, many roles are required to be performed on‑site. Please speak with your recruiter and hiring manager for more information about on‑site expectations for your role and location.

As part of the recruitment process, certain background checks may be conducted in accordance with the laws of the country where the position is based. The purpose of such checks is to verify certain information prior to the commencement of employment such as identity, right to work and educational qualifications.

For jobs in Canada: this posting is for an existing position.

Salary Range (annually)

$183,100.00 - $305,200.00