About this opportunity
Work Your Magic with us!
Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.
Your role:
We have an exciting opportunity for a Customer Service Specialist to join the team. We are experts whose mission is to support Customers and Sales according to their needs and leverage Differentiated Service offer as a competitive advantage to drive profitable growth. We bring the voice of our customers to the business.
Key Responsibilities Include (but are not limited to):
Partner with Sales, customers, and internal departments to ensure smooth daily business operations.
Communicate standard lead times and process customer purchase orders within agreed timelines.
Verify mandatory purchase-order data, including pricing, and manage price discrepancies according to established procedures.
Check inventory and supply status, allocate batches based on customer requirements, and pursue opportunities to improve delivery dates.
Monitor open, incomplete, and blocked orders through delivery, ensuring all shipped orders are invoiced.
Prepare and issue customer and drop-shipment invoices, update databases, and follow up on delayed or outstanding payments.
Coordinate customer complaints, sample flows, regulatory and quality requests, documentation inquiries, approvals, dispatches, and case follow-up.
Contribute to projects and continuous improvements, perform routine administrative tasks, support efficient department operations, and report issues.
Who you are:
3+ years’ experience in a customer oriented environment.
Strong knowledge of order processing and associated admin.
Organized, task-oriented, open-minded, great sensibility for customer satisfaction.
Strong verbal and written communication skills, able to work independently as well as part of a team.
Experience with ERPs (SAP and/or Oracle) is highly desired.
Proficiency with Outlook, Excel, MS Teams.
Languages: English is mandatory (level B2 minimum), Dutch is desirable.
What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!
Job details
How this role compares
Computed from every other active Commercial & General Management role in our database, not just this employer's listings.
We currently track 236 comparable Commercial & General Management roles across 40 biopharma companies.
Salary context
27 of 236 peers report a salary range (USD, annualized)
Peers share this role's job function. This posting doesn't list a seniority level, so peers aren't narrowed by seniority either -- the range below may span more levels than usual.
Where these roles are based
Top locations among the 236 comparable roles
+ 44 more countries
Seniority mix
126 of 236 peers have a known seniority level
Therapeutic area mix
32 of 236 peers have a known therapeutic area; the rest are genuinely unlabeled, not hidden
Similar opportunities
The closest matches from our peer group, ranked by how similar they are, not how well you'd qualify for them -- treat this as market context, not a guaranteed shortlist; a weak match is labeled as one below.
Matched on job function only -- seniority, specialty, and location weren't confirmed as aligned.
Matched on job function only -- seniority, specialty, and location weren't confirmed as aligned.
Matched on job function only -- seniority, specialty, and location weren't confirmed as aligned.
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Get an email when we spot other openings like this one – same job function, comparable seniority, roles you'd actually want to see.
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How we calculate "similar"
No black box, no LLM guesswork: a deterministic score built from four normalized attributes. Here's this role's own peer group at different match levels, so you can see the mechanism, not just the result.
Every comparison starts from the same 100-point budget: 25 for working in the same function, 40 for the same therapeutic area, 20 for the same or adjacent seniority, 15 for the same country. A dimension we can't confirm on both sides contributes nothing, never a guess, never a free pass.
0 points, never a partial guess. A role we know almost nothing about beyond its function bottoms out at 25%; it never inflates to 100% just because there's little to compare against. Seniority uses a defined ladder (Associate → Manager → Associate Director → Senior → Principal → Director → Senior Director → Executive/VP) so "Director" and "Senior Director" count as adjacent, but "Director" and "Executive/VP" do not.