Customer Service Specialist (all genders)
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Work Your Magic with us!
Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.
Work model: 5 days per week from office in Wroclaw for onboarding and initial collaboration, after which a hybrid model will be followed
YOUR ROLE:
In your role as a Customer Service Specialist, you will be the primary point of contact for our customers, ensuring every interaction is smooth and professional. You’ll take charge of the entire order cycle, from initial entry to monitoring shipments, using tools like Oracle and SAP to keep things on track. When issues or service complaints arise, you’ll use your problem-solving skills to find effective solutions quickly.
Working closely with our Commercial, Finance and Distribution teams, you’ll ensure every interaction is seamless. This is a fantastic opportunity to grow your career while mastering diverse skills sets in a dynamic, collaborative international environment. This role is based in our local office with standard contact center hours from 8:00 am to 5:30 pm CET.
WHO YOU ARE:
Excellent command of English is essential, other European languages encouraged
Minimum of 2–3 years of experience in a fast-paced customer service environment.
Proven ability to learn and adapt quickly to multiple ERP and CRM systems (experience with SAP, Oracle, or Salesforce is a plus).
Skilled at managing order processing and resolving service complaints.
Strong communication skills with a focus on delivering high-quality customer experience.
Ability to prioritize tasks effectively in a collaborative, international team.
Proactive mindset with a commitment to continuous improvement and knowledge sharing.
YOUR MAIN BENEFITS:
Health and well-being: Get access to private medical care, life insurance, and sports card, receive prepaid lunch card
Work-Life balance: Enjoy additional paid days off, flexible working hours.
Learning and Development: Take advantage of co-financing for language courses, trainings, and certifications as well as other development opportunities
Employee support and engagement: Benefit from Employee Assistance Program and join employee engagement groups for support and connection.
Information on how we process your personal data for recruitment purposes, you can find on the registration form in our Recruitment Portal.
What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!
Job details
How this role compares
Computed from every other active Commercial & General Management role in our database, not just this employer's listings.
We currently track 232 comparable Commercial & General Management roles across 39 biopharma companies.
Salary context
27 of 232 peers report a salary range (USD, annualized)
Peers share this role's job function. This posting doesn't list a seniority level, so peers aren't narrowed by seniority either -- the range below may span more levels than usual.
Where these roles are based
Top locations among the 232 comparable roles
+ 46 more countries
Seniority mix
124 of 232 peers have a known seniority level
Therapeutic area mix
32 of 232 peers have a known therapeutic area; the rest are genuinely unlabeled, not hidden
Similar opportunities
The closest matches from our peer group, ranked by how similar they are, not how well you'd qualify for them -- treat this as market context, not a guaranteed shortlist; a weak match is labeled as one below.
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How we calculate "similar"
No black box, no LLM guesswork: a deterministic score built from four normalized attributes. Here's this role's own peer group at different match levels, so you can see the mechanism, not just the result.
Every comparison starts from the same 100-point budget: 25 for working in the same function, 40 for the same therapeutic area, 20 for the same or adjacent seniority, 15 for the same country. A dimension we can't confirm on both sides contributes nothing, never a guess, never a free pass.
0 points, never a partial guess. A role we know almost nothing about beyond its function bottoms out at 25%; it never inflates to 100% just because there's little to compare against. Seniority uses a defined ladder (Associate → Manager → Associate Director → Senior → Principal → Director → Senior Director → Executive/VP) so "Director" and "Senior Director" count as adjacent, but "Director" and "Executive/VP" do not.