About this opportunity
Customer Experience Partner
Location: Prague, Czechia
% Remote working and % of travel expected: Field-based role
Job type: Permanent, Full time
About the job
Our Team:
We are a passionate and dedicated sales team based in Czechia, united by a shared mission: to bring innovative therapies to the patients who need them most. As part of Sanofi's broader commercial organisation, we work at the intersection of science and patient care, engaging healthcare professionals with meaningful, evidence-based conversations that make a real difference. Our team thrives on collaboration, curiosity, and a deep commitment to improving lives. We are proud to be part of a global organisation that continuously pushes the boundaries of medicine, and we bring that same spirit of innovation to everything we do locally.
Main responsibilities:
Engage with healthcare professionals, including specialists, hospital-based doctors, nurses, and pharmacists, to promote Sanofi's portfolio and support product adoption through science-led, personalised interactions
Deliver an omnichannel engagement approach to create impactful and consistent customer experiences across all touchpoints
Build and maintain long-term, trust-based relationships with key customers and accounts within the assigned territory
Develop and apply a deep understanding of the therapeutic area, assigned products, and the competitive landscape to position Sanofi's solutions effectively
Collaborate closely with colleagues across Sales, Medical, Marketing, Regulatory, and other relevant departments to ensure a seamless, coordinated approach to customer engagement
Analyse territory performance and market dynamics, taking swift and informed action to optimise impact for patients and healthcare professionals
Prioritise efforts independently to maximise the quality of experience delivered to physicians and healthcare professionals across the network
Operate with a full understanding of Sanofi's country footprint and therapeutic area strategy, ensuring every external interaction reflects a consistent and unified approach
Ensure all activities are conducted in full compliance with applicable regulations, laws, and internal policies
Continuously develop professionally by applying a growth mindset and contributing to a culture of shared learning and improvement
About you
Experience: Relevant background in pharmaceutical sales, experience in Hematology, Oncology and/or Centralized Care is strongly preferred
Soft skills: Patient and customer-centric mindset; integrity, tenacity, resilience, and adaptability in complex and evolving situations; excellent communicator and networker; confident in building long-term relationships; collaborative team player; self-reliant and proactive; intercultural sensitivity; growth mindset
Technical skills: Strong sales techniques and solid understanding of the healthcare environment; deep scientific knowledge of specialty care, therapeutic area, products, and competitor landscape; clear understanding of omnichannel engagement and modern go-to-market approaches; effective negotiation and analytical skills; valid driving licence required
Education: University degree required; background in Life Sciences or Medicine is considered a strong advantage
Languages: Fluency in Czech and English is a must
Pursue progress, discover extraordinary
Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people.
At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com !
LI-EUR
Final compensation will be determined based on demonstrated experience, skills, location, and other relevant factors. Employees may be eligible to participate in Company employee benefit programs.
Pursue progress , discover extraordinary
Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com !
The salary range for this position is :Kč608 640,00 - Kč811 520 Final compensation will be determined based on demonstrated experience, skills, location, and other relevant factors. Employees may be eligible to participate in Company employee benefit programs.
Job details
How this role compares
Computed from every other active Sales role in our database, not just this employer's listings.
We currently track 3662 comparable Sales roles across 180 biopharma companies.
Salary context
895 of 3662 peers report a salary range (USD, annualized)
Peers share this role's job function. This posting doesn't list a seniority level, so peers aren't narrowed by seniority either -- the range below may span more levels than usual.
Where these roles are based
Top locations among the 3662 comparable roles
+ 70 more countries
Seniority mix
1522 of 3662 peers have a known seniority level
Therapeutic area mix
1155 of 3662 peers have a known therapeutic area; the rest are genuinely unlabeled, not hidden
Similar opportunities
The closest matches from our peer group, ranked by how similar they are, not how well you'd qualify for them -- treat this as market context, not a guaranteed shortlist; a weak match is labeled as one below.
Matched on job function only -- seniority, specialty, and location weren't confirmed as aligned.
Matched on job function only -- seniority, specialty, and location weren't confirmed as aligned.
Notify me about similar jobs
Get an email when we spot other openings like this one – same job function, comparable seniority, roles you'd actually want to see.
How we calculate "similar"
No black box, no LLM guesswork: a deterministic score built from four normalized attributes. Here's this role's own peer group at different match levels, so you can see the mechanism, not just the result.
Every comparison starts from the same 100-point budget: 25 for working in the same function, 40 for the same therapeutic area, 20 for the same or adjacent seniority, 15 for the same country. A dimension we can't confirm on both sides contributes nothing, never a guess, never a free pass.
0 points, never a partial guess. A role we know almost nothing about beyond its function bottoms out at 25%; it never inflates to 100% just because there's little to compare against. Seniority uses a defined ladder (Associate → Manager → Associate Director → Senior → Principal → Director → Senior Director → Executive/VP) so "Director" and "Senior Director" count as adjacent, but "Director" and "Executive/VP" do not.