Commercial Quality Senior Manager
About this opportunity
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com .
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s):
Brazil R-107197, Chile R-108692, Colombia R-108693, Mexico R-108694
Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.
Job Function:
Quality
Job Sub Function:
Customer/Commercial Quality
Job Category:
People Leader
All Job Posting Locations:
Mexico City, Mexico
Job Description:
Overall purpose of job:
Under the general direction of the Commercial Quality Senior Director, this position is responsible for establishing and leading Johnson & Johnson overall quality management framework and quality system for the cluster, establishing preventive and corrective actions to mitigate potential or actual non-compliance risks and ensuring compliance to attain world-class operational/customer focused capabilities.
The overall management responsibilities also require exerting leadership in regional projects and initiatives providing strategic direction to achieve established goals. Role complexity includes but is not limited to ability to interact cross segment and representation of the region in global projects and initiatives.
The Sr Manager Commercial Quality Cluster EP/NV is responsible for leading activities towards the integration of the quality management systems for applicable country(ies). This position is responsible for ensuring the QMS requirements are effectively executed in the markets in accordance with local regulations, corporate and segment policies and procedures.
The scope of this role is applicable to the Commercial Quality operations in all clusters from LatAm (Brazil/ Southern Cluster, Mexico/Northern Cluster).
Essential duties and responsibilities:
Lead the Cluster Commercial Quality organization, including all commercial activities, and support to handling, storage, distribution (when applicable), to ensure a proactive approach to quality assurance and quality systems.
Develop appropriate strategic and process performance measures/targets.
Manage the overall corrective and preventive action (CAPA) and risk management processes.
Establish and maintain global and local relationships with partnering organizations and regulatory bodies.
Oversee the management of Standard Operating Procedures, ensuring simplicity, standardization and education across the countries.
Operate as a key business partner for quality and process improvement, understand business requirements.
Ensure compliance to all applicable quality standards and regulatory requirements.
Ensure troubleshooting and solutions to quality issues through statistical analysis and process excellence tools.
Present case studies and metrics to Cluster Leadership.
Coordinate execution of internal audit, and 2nd party audit as needed.
Lead the management review process for the cluster as Management Representative. Propose initiatives for quality performance improvement.
Drive complaint vigilance execution in the countries ensuring the timely reporting and closure of product related complaints cases, quality, and immediate escalation.
Understand current requirements of Regulatory Agencies such as local MOH’s, as well as standard organizations such as ISO.
Ensure compliance with the J&J policies and local regulations at the local warehouses and distributors
Effectively work with Cross Segment leadership (functional and commercial) in the deployment and sustainability of initiatives that will support QMS execution and compliance on designated countries.
Management of Pharmacovigilance and Post Market Surveillance (Technovigilance) systems within the cluster.
Strategy and Planning
Develop a common vision and strategy for Quality and Process Improvement
Entrench a process improvement culture within the business. Implement process management practices, verify/validate project results and advocate further use of PE to drive business results.
Embed QMS management principles in the organization, creating cross-functional process improvement teams who effectively complete improvement projects central to these efforts.
Engage all company employees in these initiatives, through interactive project coaching/consulting and change management strategies.
Develop appropriate strategic and process performance measures/targets.
Ability to represent the region in Global and Regional forums, leading functional efforts as required to achieve results.
Relationship Management
Partner with the Cluster, Surgery Commercial Quality and Deliver (for Handling Storage and Distribution), Regional and Functional Community, Business Leaders, Process Owners and Project Teams.
Work with external business partners and regulators to build capability and ensure compliance to quality standards.
Strengthen quality & compliance capability in the organization, through tools like training, newsletters, conferences, quality week.
Required Skills:
Preferred Skills:
Compliance Management, Continuous Improvement, Corrective and Preventive Action (CAPA), Developing Others, Fact-Based Decision Making, Give Feedback, Inclusive Leadership, ISO 9001, Leadership, Performance Measurement, Quality Control (QC), Quality Management Systems (QMS), Quality Processes, Quality Standards, Standard Operating Procedure (SOP), Team Management
Job details
How this role compares
Computed from every other active Quality role in our database, not just this employer's listings.
We currently track 330 comparable Manager Quality roles across 82 biopharma companies.
Salary context
54 of 330 peers report a salary range (USD, annualized)
Peers share this role's job function and a matching or adjacent seniority level -- not necessarily the same therapeutic area or country.
Where these roles are based
Top locations among the 330 comparable roles
+ 30 more countries
Seniority mix
330 of 330 peers have a known seniority level
Therapeutic area mix
0 of 330 peers have a known therapeutic area; the rest are genuinely unlabeled, not hidden
No peers with a known therapeutic area yet.
Similar opportunities
The closest matches from our peer group, ranked by how similar they are, not how well you'd qualify for them -- treat this as market context, not a guaranteed shortlist; a weak match is labeled as one below.
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How we calculate "similar"
No black box, no LLM guesswork: a deterministic score built from four normalized attributes. Here's this role's own peer group at different match levels, so you can see the mechanism, not just the result.
Every comparison starts from the same 100-point budget: 25 for working in the same function, 40 for the same therapeutic area, 20 for the same or adjacent seniority, 15 for the same country. A dimension we can't confirm on both sides contributes nothing, never a guess, never a free pass.
0 points, never a partial guess. A role we know almost nothing about beyond its function bottoms out at 25%; it never inflates to 100% just because there's little to compare against. Seniority uses a defined ladder (Associate → Manager → Associate Director → Senior → Principal → Director → Senior Director → Executive/VP) so "Director" and "Senior Director" count as adjacent, but "Director" and "Executive/VP" do not.