Associate Account Manager

Associate Account Manager

Role objective: Reporting to the Associate Director, Account Management, this role supports the day to day delivery of selected projects and programs, providing high quality financial and project coordination, documentation and tracking to enable the team to deliver high quality deliverables according to timelines and budget. Key responsibilities include:

Growth

Contribute to the financial performance of allocated projects / programs and drive profitable delivery through accurate financial management. Support accurate scoping of projects, development of high quality budget and identification and development of project change notices / change orders

Support accurate invoicing and thorough project close out

Develop reports to inform, and participate in regular review of, project financial health

Maintain an active interest in our Account Growth Plans and upskill where required to enable understanding and participation

Where appropriate, contribute to strategic pricing initiatives as required to ensure inclusion of IMC services within IQVIA pricing tools

Client relationships and business development

Support trusted and effective relationships with clients, acting as a point of contact for project delivery discussions as appropriate

Support preparation for and participate in client project status discussions, including preparing meeting agendas, coordinating speakers, arranging calls and distributing high quality reports

Where appropriate, support communications with clients around budgets, project change notices and reconciliations

As required, support the development of proposals and sales / bid defence presentations, presenting appropriate elements if appropriate. Take responsibility for growing your skills in this area to enhance your participation over time

As required, support activities to protect inclusion of IMC services into study proposals, budgets and contracts

Take responsibility for your development in building understanding of the relevant therapeutic landscape pertaining to client accounts, and develop subject matter expertise in identified service areas relevant the Practice Area

Quality 

Support project and program teams to develop and deliver high quality activities that are delivered with excellence, on time and on budget, ensuring strong client feedback and enabling organic growth

Coordinate the operational aspects of projects and programs, ensuring that all project work is completed in accordance with SOPs, policies and practices. Contribute as required to initiatives to deliver operational enhancements

Contribute to the development of clear scopes of work for new projects and briefings to delivery teams to enable successful execution of the project to the brief, timelines and budget

Support the creation, tracking and reporting of project timelines, ensuring regular updates and working with teams to update as the project evolves

Support identification of, and suggest resolutions to, delivery challenges across the team, working with senior team members to support solutions

Develop a detailed understanding of IMC financial processes, supporting accurate, documented financial management of our projects and programs

Support the development of project budgets and requesting and tracking of invoices

Support the production of status, tracking and financial reports for internal and external team members and senior management

Contribute to achieving customer satisfaction for account (s), identifying areas for improvement and ensuring action to address

Internal collaboration 

Coordinate efforts of cross-functional project teams and project resources within and outside the organisation

Meet with team members on a regular basis regarding project tasks to support the timely achievement of project milestones

Contribute to problem solving and resolution efforts, taking responsibility for developing your skills in this area

Prepare and as appropriate, present project information at internal team meetings

Partner with appropriate team members to input into and implement process improvements

Qualifications

Bachelor's Degree preferred

1-3 years' experience within the pharmaceutical, healthcare, life sciences, communications agency, or related industry environment required, or an equivalent combination of education, training, and experience

Experience supporting client-facing projects and working with cross-functional teams

Strong organizational, project coordination, and time management skills, with the ability to manage multiple priorities

Strong analytical skills and attention to detail, including experience with project tracking, reporting, and financial management

Excellent communication and interpersonal skills, with the ability to build effective relationships with colleagues and clients

Ability to work in a fast-paced environment, adapt to changing priorities, and deliver results within timelines

Demonstrated problem-solving skills and a proactive approach to managing project challenges

Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Word

Experience within pharmaceutical communications, medical communications, healthcare marketing, or related fields preferred

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.