Account Specialist - Devon, Cornwall & Isle of Scilly (Manchester, GB)
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Who are are looking for
We are looking for a customer-focused and commercially driven Account Specialist who is passionate about improving patient outcomes through strong partnerships and collaborative working.
You will have a good understanding of the NHS and customer priorities, with the ability to build trusted relationships across primary care. You will be confident communicating scientific and clinical information, identifying customer needs and developing tailored solutions that create value for both the customer and Chiesi. You will thrive in a dynamic environment, balancing strategic account planning with day-to-day execution, and will be motivated by delivering both customer and business outcomes.
This is what you will do
• Act as the primary point of contact for customers within your territory.
• Promote Chiesi's AIR portfolio in line with national and local priorities.
• Build and maintain strong partnerships with GPs, Practice Nurses, Practice-Based Pharmacists, Healthcare Assistants and other key stakeholders.
• Develop and implement customer account plans across Primary Care Networks (PCNs), practice clusters and individual practices.
• Identify opportunities to support customers through education, medical support, co-created projects and value-add initiatives.
• Understand customer challenges and work collaboratively to develop tailored solutions.
• Utilise both digital and face-to-face engagement channels to maximise customer impact.
• Gather customer insights and act as the Voice of the Customer within Chiesi.
• Support Chiesi's sustainability agenda and B Corp commitments through partnership working and shared objectives.
You will be responsible for
• Act as the primary point of contact for customers within your territory.
• Promote Chiesi's AIR portfolio in line with national and local priorities.
• Build and maintain strong partnerships with GPs, Practice Nurses, Practice-Based Pharmacists, Healthcare Assistants and other key stakeholders.
• Develop and implement customer account plans across Primary Care Networks (PCNs), practice clusters and individual practices.
• Identify opportunities to support customers through education, medical support, co-created projects and value-add initiatives.
• Understand customer challenges and work collaboratively to develop tailored solutions.
• Utilise both digital and face-to-face engagement channels to maximise customer impact.
• Gather customer insights and act as the Voice of the Customer within Chiesi.
• Support Chiesi's sustainability agenda and B Corp commitments through partnership working and shared objectives.
You will need to have
• Delivering sales, customer satisfaction, project delivery and other agreed KPIs.
• Increasing company revenues through the effective promotion of Chiesi's AIR portfolio.
• Implementing national marketing strategies within your local territory.
• Developing and maintaining strategic customer account plans.
• Building long-term customer relationships that position Chiesi as a trusted respiratory partner.
• Tailoring portfolio discussions and solutions to align with customer priorities and local healthcare needs.
• Identifying and progressing business opportunities that support customer and organisational objectives.
• Ensuring customer feedback is understood and acted upon appropriately.
• Demonstrating full commitment to Health, Safety and Environment (HSE) standards and requirements.
• Adhering to the ABPI Code of Practice and all company policies, procedures and values.
We would prefer for you to have
• A strong understanding of the NHS and its priorities.
• A proven track record of delivering sales results against agreed targets.
• Excellent communication, presentation and relationship-building skills.
• Strong account planning and business planning capabilities.
• The ability to analyse, interpret and utilise data to inform customer plans and business decisions.
• Robust clinical and market knowledge.
• Strong project management and organisational skills.
• Excellent interpersonal skills, with the ability to develop long-term customer relationships.
• Strong decision-making and problem-solving abilities.
• Good IT skills.
• A full UK driving licence with no more than six penalty points.
• An ABPI qualification or willingness to work towards achieving this.
Location
Devon, Cornwall & Isle of Scilly - South West
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Job details
How this role compares
Computed from every other active Sales role in our database, not just this employer's listings.
We currently track 3464 comparable Sales roles across 181 biopharma companies.
Salary context
815 of 3464 peers report a salary range (USD, annualized)
Peers share this role's job function. This posting doesn't list a seniority level, so peers aren't narrowed by seniority either -- the range below may span more levels than usual.
Where these roles are based
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Seniority mix
1481 of 3464 peers have a known seniority level
Therapeutic area mix
1042 of 3464 peers have a known therapeutic area; the rest are genuinely unlabeled, not hidden
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Every comparison starts from the same 100-point budget: 25 for working in the same function, 40 for the same therapeutic area, 20 for the same or adjacent seniority, 15 for the same country. A dimension we can't confirm on both sides contributes nothing, never a guess, never a free pass.
0 points, never a partial guess. A role we know almost nothing about beyond its function bottoms out at 25%; it never inflates to 100% just because there's little to compare against. Seniority uses a defined ladder (Associate → Manager → Associate Director → Senior → Principal → Director → Senior Director → Executive/VP) so "Director" and "Senior Director" count as adjacent, but "Director" and "Executive/VP" do not.