Technical Support Scientist

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

Technical Support Scientist

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

Career development with an international company where you can grow the career you dream of.

Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year

An excellent retirement savings plan with high employer contribution

Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions.

The position of Technical Support Scientist is within our Toxicology Business Unit located in Pomona, California. This position will provide technical support functions within our Drugs of Abuse manufacturing facility. The position will primarily be focused on participating in moderate complexity, short-to long-duration projects, product improvements, change control processes, investigations and resolving technical issues in coordination with another department.  This position will also conduct verification or validation study for new or modified material and generate reports.

What You’ll Work On

Has a good knowledge for each process of products testing

Investigates and may create and develop new methods and processes for project advancement with guidance from more experienced colleague

Familiarity with all aspects of product

Conducts experiments of moderate complexity projects, seek advice when needed from more experienced colleagues for more complicated technical and design challenges

Possesses and applies knowledge of principles, practices, and procedures of particular field of specialization to the completion of moderately complex assignments.

Works on problems of moderate and diverse scope in which analysis of data requires evaluation of identifiable factors.  Proposes potential solutions to more advance problems.

May plan and work on projects of smaller complexity under limited supervision.

Perform customer complaint investigation and write report

Work independently and effectively. Cooperatively work with others in all matter of the organization

Be able to prioritize and handle multiple tasks and responsibilities, attention to details

Moderate computer skill and moderate knowledge of MS Excel and MS Word

Use Agile to issue quality incidence; perform root cause investigation and write investigation report

No formal supervisor duties, but may direct less experienced staff in their day-to-day work and assist in problem solving

Test product, compile data, perform data analysis and prepare reports for product improvements and investigations

Maintain records of laboratory activities in a professional, accurate manner

Report progress and results to manager on a regular basis

Evaluate and recommend improved testing methods

Able to solve process-related questions/problems

With minimal guidance can write verification and validation protocols and reports, order materials needed to complete procedures, write technical reports

Actively participate in departmental meetings as well as representing Technical Support on project teams

Establish new and modify existing documentation in a manner which will achieve accuracy and avoid errors and potential production issues

Review, edit and process changes to controlled documentation such as procedures, forms, etc., in an electronic document management system

Use Microsoft Excel and Word to compile test data, perform appropriate analyses and write technical report/documentation such as deviation reports, validation protocol and trend analyses

Understands and is aware of the quality consequences which may occur from the improper performance of their specific job; has awareness of device defects that may occur in their area of responsibility, including product design, verification and validation, manufacturing and testing activities

Responsible for exhibiting professional behavior with both internal/external business associates that reflects positively on the company and is consistent with the company’s policies and practices; build productive internal/external working relationships

Carries out duties in compliance with established business policies

Knowledgeable of federal and other regulations, e.g. QSR’s, ISO and FDA

Other duties as assigned, according to the changing needs of the business

Required Qualifications

BA or BS in Chemistry or Biological Sciences

Minimum 3 years’ experience in related field

Strong verbal and written communication skills

Good technical writing skills

Ability to follow detailed instructions, maintains accurate records and notes, and carries out assignments in a thorough, conscientious fashion while adhering to safe laboratory practices

Able to carry out experiments following established guidelines and summarize results accurately.

Demonstrate problem-solving and troubleshooting skills

Knowledge of a variety of lab equipment and their operation

Able to functionally direct junior research staff

Preferred Qualifications

Knowledge and ability to use MS Office and other manufacturing systems

Adaptable and willing to take on multiple new tasks and responsibilities

Independent collaborative self-starter with the ability to make appropriate quality-related decisions in real time

Process orientated, Logical, analytical, meticulous, highly organized and able to analyze data & implement solutions

Proven ability to work effectively within a team environment while satisfying individual responsibilities and objectives

Apply Now

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

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The base pay for this position is $81,500.00 – $141,300.00. In specific locations, the pay range may vary from the range posted.