About this opportunity
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Position
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The opportunity
As a Technical Support Partner for Lab-IT, you are responsible for carrying out field service functions for Roche Diagnostics Digital Products. Your primary duties include digital product troubleshooting, installation, commissioning, and performing preventive maintenance procedures. Reporting to the Technical Support Lead for Lab-IT, you will respond promptly to all service calls and handle various after-sales service issues to ensure customer satisfaction and optimal instrument performance.
The ideal candidate is a detail-oriented, proactive, service-minded with strong communication skills and ability to collaborate effectively across functions.
You will be responsible for
Perform digital product installation, commissioning, and troubleshooting for all Roche Diagnostics digital Products.
Respond promptly and effectively to all service calls from customers.
Conduct preventive maintenance according to the established schedule to ensure instrument & digital product reliability.
Manage and resolve other issues related to digital solution after-sales service to maintain high levels of customer support.
Who you are
Experience and Competencies:
Strong in analytical and troubleshooting skills.
Able to drive and travel in upcountry areas and be flexible to work outside of normal working hours.
Independent, a team player, flexible, and solution-driven with an agile mindset.
Good command of spoken and written English.
Good communication skills.
Demonstrates a desire to influence your own development and pursue interests across functions.
Industry Experience:
Bachelors or Masters in IT or related fields.
Minimum of 1 year of work experience as a IT Specialist in the healthcare business is preferred.
Who we are
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Who we are
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.
Job details
How this role compares
Computed from every other active Information Technology role in our database, not just this employer's listings.
We currently track 1649 comparable Information Technology roles across 98 biopharma companies.
Salary context
226 of 1649 peers report a salary range (USD, annualized)
Peers share this role's job function. This posting doesn't list a seniority level, so peers aren't narrowed by seniority either -- the range below may span more levels than usual.
Where these roles are based
Top locations among the 1649 comparable roles
+ 37 more countries
Seniority mix
980 of 1649 peers have a known seniority level
Therapeutic area mix
9 of 1649 peers have a known therapeutic area; the rest are genuinely unlabeled, not hidden
Similar opportunities
The closest matches from our peer group, ranked by how similar they are, not how well you'd qualify for them -- treat this as market context, not a guaranteed shortlist; a weak match is labeled as one below.
Matched on job function only -- seniority, specialty, and location weren't confirmed as aligned.
Matched on job function only -- seniority, specialty, and location weren't confirmed as aligned.
Matched on job function only -- seniority, specialty, and location weren't confirmed as aligned.
Matched on job function only -- seniority, specialty, and location weren't confirmed as aligned.
Matched on job function only -- seniority, specialty, and location weren't confirmed as aligned.
Matched on job function only -- seniority, specialty, and location weren't confirmed as aligned.
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How we calculate "similar"
No black box, no LLM guesswork: a deterministic score built from four normalized attributes. Here's this role's own peer group at different match levels, so you can see the mechanism, not just the result.
Every comparison starts from the same 100-point budget: 25 for working in the same function, 40 for the same therapeutic area, 20 for the same or adjacent seniority, 15 for the same country. A dimension we can't confirm on both sides contributes nothing, never a guess, never a free pass.
0 points, never a partial guess. A role we know almost nothing about beyond its function bottoms out at 25%; it never inflates to 100% just because there's little to compare against. Seniority uses a defined ladder (Associate → Manager → Associate Director → Senior → Principal → Director → Senior Director → Executive/VP) so "Director" and "Senior Director" count as adjacent, but "Director" and "Executive/VP" do not.