Supply Service Associate II

We Are Teva

We’re Teva, a leading innovative biopharmaceutical company, enabled by a world-class generics business. Whether it’s innovating in the fields of neuroscience and immunology or delivering high-quality medicine worldwide, we’re dedicated to addressing patients’ needs now and in the future. Here, you will be part of a high-performing, inclusive culture that values fresh thinking and collaboration. You'll have the room to grow, the flexibility to balance life with work, and the opportunity to better health worldwide, together.

Our Team, Your Impact

The Supply Service Associate II is responsible for providing reliable, responsive and high-quality service to customers while supporting effective execution of day-to-day Supply Chain and Customer Service activities.

The role acts as an experienced operational point of contact within the Customer Service team, proactively managing customer and supply-related issues, monitoring service performance, coordinating priorities, and ensuring appropriate follow-up of quality and compliance activities.

The position combines customer service execution, supply-chain performance management, operational coordination, quality/compliance responsibilities and continuous improvement, while also providing backup support for selected product/artwork master-data activities.

How You’ll Spend Your Day

1. Customer Service & Issue Resolution

Provide customers with a high level of service regarding orders, billing inquiries, service requests, product availability, suggestions and complaints.

Act as a knowledgeable point of contact for customer and supply-related inquiries.

Investigate and coordinate resolution of customer issues with relevant internal stakeholders.

Provide accurate and timely product, order and service information to customers.

Proactively identify potential customer-service risks and coordinate appropriate follow-up.

2. Supply & Service Performance Management

Monitor customer-service and supply performance and proactively identify exceptions requiring attention.

Own and coordinate relevant operational reporting, including Out of Stock (OOS) reporting and demand-review inputs.

Analyze service issues and recurring performance gaps to support appropriate corrective actions.

Coordinate follow-up of supply constraints, backorders and other service-impacting issues with relevant Supply Chain stakeholders.

Proactively escalate significant service or supply risks when intervention is required.

3. Daily Operational Coordination

Coordinate day-to-day Customer Service activities within the assigned area.

Help establish operational priorities based on customer impact, supply situation and business needs.

Provide guidance and support to team members on complex or non-standard operational issues.

4. Quality, Compliance & Change Management

Coordinate Supply Chain activities related to Change Control Management (CCM), Corrective and Preventive Actions (CAPA), and deviations.

Ensure assigned deviations, CAPAs and change-control activities are appropriately followed up and progressed within required internal processes.

Support root-cause investigation and definition of corrective/preventive actions together with relevant stakeholders.

Identify recurring operational or compliance issues and stimulate sustainable corrective actions.

5. Continuous Improvement

Identify opportunities to simplify, standardize and improve Customer Service and Supply Chain processes.

Support implementation of continuous-improvement initiatives aligned with TLMS standards.

Use operational performance insights, customer feedback and recurring issues to identify improvement opportunities.

Participate in cross-functional improvement initiatives and support implementation and stabilization of new ways of working.

Promote a culture of proactive problem solving, standard work and continuous improvement.

6. Policies, Procedures & Business Processes

Support alignment of Customer Service and Supply Chain activities with relevant corporate policies, procedures and business plans.

Maintain appropriate process documentation and support implementation of procedural changes.

Help ensure consistent application of agreed processes across the team.

7. TevaArt / Artwork & Master-Data Backup

Act as backup for selected TevaArt activities, including ECO creation and Antares maintenance

Ensure continuity of these activities during absence or periods of increased workload.

Coordinate with relevant stakeholders when artwork or master-data activities affect supply continuity or customer service.

Your Skills and Experience

Education

Bachelor’s degree in Supply Chain, Business Administration, Logistics, Operations or a related field preferred, or equivalent relevant professional experience.

Experience

Relevant experience in Customer Service, Supply Chain, Order Management, Logistics or a related operational environment.

Experience working in a regulated environment such as pharmaceuticals, medical devices or FMCG is preferred.

Experience managing customer/supply issues across multiple functions.

Experience with quality processes such as deviations, CAPA and change control is an advantage.

Continuous-improvement experience is preferred.

Also Good to Have

Skills & Competencies

Technical / Functional

Customer service and order-management processes

Supply Chain fundamentals

Demand and supply exception management

OOS / service-performance reporting

Root-cause analysis and problem solving

CAPA, deviations and change-control processes

Continuous improvement

ERP/business systems and Microsoft Office, particularly Excel

Ability to interpret operational data and translate it into actions

Behavioral

Strong customer orientation

Ownership and accountability

Proactive problem solving

Strong prioritization skills

Clear and effective communication

Ability to operate effectively under pressure

Strong attention to detail

Cross-functional collaboration and stakeholder management

Ability to influence without necessarily having formal authority

Continuous-improvement mindset

How We’ll Take Care of You

At Teva, better health starts from within, and that includes you. From day one, you’ll be supported with benefits designed to help you thrive in and out of work. This includes generous annual leave, reward plans, flexible working schedules (dependent on role), access to tailored health support, and meaningful ways to give back to the community.  When it comes to your career, you’ll be encouraged to explore, evolve, and shape your path. Twist, our one-stop shop for career development platform, gives you access to a wide range of possibilities, from learning programs and short-term projects to opportunities for internal growth. Here, you’ll be part of a culture that empowers you to reach your goals and prioritize your wellbeing every step of the way.

Already Working @Teva?

Make sure to apply through our internal career site on Twist, your one-stop shop for career development

Teva’s Equal Employment Opportunity Commitment

Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.