Staff Engineer Laboratory Operations - Client Technology

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SUMMARY/JOB PURPOSE

The Staff Engineer – Client Technology is an experienced engineer responsible for full ownership of an IT solution or capability. This role is entrusted with powerful tools and platforms to deliver scalable, secure, and automated solutions that enhance the client experience. Implements and refines human-verified, AI-enabled workflows for improved reliability, reporting, and operational consistency, while maintaining security and audit compliance. Owns AI-assisted workflow performance (accuracy, repeatability, and operational impact) and drives continuous improvement through telemetry and feedback loops.

ESSENTIAL DUTIES/RESPONSIBILITIES

Product Strategy & Roadmap:

Own the full lifecycle of an IT product or capability, leading the approach to design, development, deployment, maintenance, backup and support

Responsible for product OKRs and quarterly roadmap progress

Maintain an AI-assisted workflow backlog for the owned capability (use cases, guardrails, measurement, rollout plan) and incorporate learnings into OKRs and roadmap progress

Product Development & Delivery:

Resolve complex technical problems and drive engineering solutions in the product area

Administer IT systems and tools with a high degree of complexity

Develop a strategy to update all endpoints in the product area, utilizing AI-assisted planning and communication, where approved, to minimize disruption while adhering to security requirements and maintaining human approval for executing changes

Leverage Agile principles for product planning and capability delivery

Establish and maintain a security posture for assigned products or capabilities

Stakeholder Management & Cross-Functional Collaboration:

Collaborate with cross-functional teams to implement and validate solutions as needed

Meet with stakeholders and incorporate feedback into the product roadmap through multiple means and channels

Operational Excellence, Quality & Compliance:

Drive operational excellence in the product area, working proactively to identify areas of improvement

Document architecture, configurations, and operational procedures

Lead incident response, root cause analysis, and resolution for critical system issues

Design and maintain AI-assisted workflow steps (human-in-the-loop) that connect knowledge, tickets, and diagnostics to reduce mean time to resolution while preserving safe execution

Define quality gates for AI-assisted workflows (validation steps, rollback criteria, audit logging expectations) and review performance regularly to prevent drift

Treat prompts, runbooks, and knowledge artifacts as production assets (versioned, reviewed, and improved based on incident trends)

Performs other duties as assigned

Complies with all policies and standards

SUPERVISORY RESPONSIBILITIES

No supervisory responsibilities.

EDUCATION/EXPERIENCE/KNOWLEDGE/SKILLS & ABILITIES

Education

Associate’s degree and 9 years of experience; or

Bachelor’s degree in a relevant field and 7 years of related experience; or

Equivalent combination of education and experience.

Technical certification may be required

Experience

Demonstrated experience owning and administering complex IT products or capabilities

Experience developing secure, production-grade scripts and automations

Experience with supporting IT products in a cross-functional environment

Familiarity with IT security frameworks and best practices

Experience working in Agile environments and using ticketing systems (e.g., JIRA, JSM)

Knowledge, Skills and Abilities

Required:

Deep technical expertise in a client technology domain (e.g., endpoint management, laboratory technologies, etc.)

Strong troubleshooting skills across integrated systems and platforms

Experience designing and implementing technical solutions aligned with business needs

Proficient in automation, monitoring, and reporting tools

Ability to influence process improvements and contribute to strategic planning

Advanced knowledge of product-centric and agile framework models

Effective communication with cross-functional teams and end users

Travel Requirements

5% Occasional travel (5–10%)

Physical Requirements:

May require lifting equipment up to 25 lbs.

Environmental Requirements:

Our office is a modern, open-plan space that fosters collaboration and creativity.

Teams work closely together, sharing ideas and solutions in a supportive atmosphere.

We provide all necessary equipment, including dual monitors and ergonomic chairs, to ensure a comfortable workspace.

#LI-EZ1

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The base pay range for this position is $131,500 - $187,000 annually. The base pay range may take into account the candidate’s geographic region, which will adjust the pay depending on the specific work location. The base pay offered will take into account the candidate’s geographic region, job-related knowledge, skills, experience and internal equity, among other factors.

In addition to the base salary, as part of our Total Rewards program, Exelixis offers comprehensive employee benefits package, including a 401k plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts. Employees are also eligible for a discretionary annual bonus program, or if field sales staff, a sales-based incentive plan. Exelixis also offers employees the opportunity to purchase company stock, and receive long-term incentives, 15 accrued vacation days in their first year, 17 paid holidays including a company-wide winter shutdown in December, and up to 10 sick days throughout the calendar year.

If you have a disability and need an accommodation in relation to the recruiting process, please email us at: ApplicantAccommodations@exelixis.com .

WORKING CONDITIONS:

Our office is a modern space that fosters collaboration and creativity. Teams work closely together, sharing ideas and solutions in a supportive atmosphere. We provide all necessary equipment, including dual monitors and ergonomic chairs, to ensure a comfortable workspace.

DISCLAIMER: 

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.