Sr Mgr SCM Technical Support

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com .

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Technology Product & Platform Management

Job Sub Function:

Technical Product Management

Job Category:

People Leader

All Job Posting Locations:

Bangalore, Karnataka, India

Job Description:

The role:

Johnson & Johnson MedTech is hiring a Sr Manager, to support the Strategic Capacity Management function (SCM) within the Integrated Business Management organization (IBM), and in future also oversee support for any Long-Range Portfolio Plan (LRPP) technical requirements.

The LRPP / SCM function’s goal is to enable profitable growth, by providing the business with a view of how brand mix will change, and why;  how growth will impact capacity, and what bottlenecks exist in the supply chain that require resolution via investment or process improvement.

This individual will own all technical aspects of the function, including OMP, CDL and Reporting. In addition, the role is expected to train and own our own AI agent, that will allow to serve the business at scale.

The role will have the SCM business leads as key customers, and will report directly into the LRPP/SCM Process owner.

Other key stakeholders include J&J IT, Digital & Data Science, OMP and other strategic partners.

Key responsibilities:

 

OMP: 90% of time

OMP SCM Admin Setup / Configuration of user profiles

PAK file update coordination with JJT

Enhancement backlog owner

Managing Vendor POs / engagements

Interface with IT for network/hardware topics

SCM Model Support Interface with SCM BU Leads to understand business requirements

Model updates to already created models

Model optimization: cleanup and simplify existing models to improve speed

Model creation: Translate SCM BU leads data and conceptual models, into working OMP scenarios

Running Models: support business demand by running models upon business request.

Provide Solver support - troubleshooting

Cloud - CDL: 2% time

Act as Asset owner, managing access requests and ensuring asset management compliance.

Own new requirements or new table addition

Manage any change or request with CDL team

Reporting:

Own and maintain technical documentation

Ensuring PowerBI is up to date for any new model request (publish results to server)

Maintain access to authorized users

Build any new dashboard, by leveraging Power Query expertise

AI Agent:

Foundation Ensure robust documentation is structured, comprehensive, and complete

Create SOPs to guide the response of standard process questions

Create boundaries to limit agent hallucination

Product owner: Leverage prompt engineering to have this AI agent be a proxy

Validation: Establish confidence KPI for AI Agent.

Drive continuous improvement to increase confidence in base data model

Required:

OMP Implementation / configuration expertise

OMP Solver understanding

Preferred:

AI agent building experience

Industry experience with supply chain function

Required Skills:

Preferred Skills:

Analytical Reasoning, Consulting, Cost Management, Creating Purpose, Cross-Functional Collaboration, Developing Others, Human-Computer Interaction (HCI), Inclusive Leadership, Leadership, Performance Measurement, Product Development, Product Strategies, Project Management Methodology (PMM), Research and Development, Software Development Management, Strategic Supply Chain Management, Team Management