Sr Manager, ServiceNow

At Bristol Myers Squibb, our employees often ask, “Who are you working for?”, a question that fuels collaboration, accountability, and urgency in our work. Our purpose-driven culture inspires us to discover, develop, and deliver innovative medicines to prevail over serious diseases. We offer uniquely interesting and meaningful work, opportunities for growth, and a supportive environment that values inclusion, wellbeing, flexibility, and comprehensive benefits. This is work that transforms the lives of patients, and the careers of those who do it.

Key Responsibilities:

Independently lead initiatives end-to-end, acting as both the business partner and technical architect for ServiceNow solutions.

Gather business requirements and translate them into Agile stories with clear acceptance criteria for the offshore development team.

Design and architect scalable solutions within the ServiceNow platform across GRC, SecOps, and Legal Service Delivery modules.

Manage relationships with process owners across GRC, SecOps, and Legal Service Delivery, handling day-to-day escalations.

Partner with the OneTrust team to document current-state privacy workflows and translate them into ServiceNow Privacy Management requirements.

Ensure feature parity, capture acceptance criteria, and support knowledge transfer during platform migrations.

Coordinate User Acceptance Testing (UAT) with stakeholders and support change and release lifecycle management in ServiceNow.

Prepare and present delivery metrics to leadership, coordinate with vendors, and support resource planning.

Ensure clear communication and transparency within the team and stakeholders.

Identify opportunities for new/improved architecture opportunities.

Must be self-directed with proven ability to make mature decisions supported by thorough data and process analysis.

Qualifications & Experience

Degree in Computer Science, Information Systems, related field, or equivalent work experience.

8+ years of experience in IT Risk Management, GRC, Security Operations, or Compliance domains.

Excellent communication and collaboration abilities to work effectively with cross-functional teams.

Strong capability to operate in a techno-functional role, translating complex business needs into actionable Agile stories with precise acceptance criteria.

Proven proficiency in at least two (preferably three) of the following areas: GRC, SecOps, Third-Party Risk, Privacy, or Legal Service Delivery.

Proven ability to manage relationships with multiple stakeholders and work independently in a fast-paced environment.

Familiarity with vulnerability management processes and tools, such as Qualys, Wiz etc.

Experience with Privacy Management tools such as OneTrust or ServiceNow Privacy Management.

Experience leading platform migration or consolidation initiatives.

ServiceNow Certified System Administrator (CSA) or relevant GRC certifications such as CRISC, CISA, or CISM.

Experience in the pharmaceutical, life sciences, or a similarly regulated industry.

We hire for skills and capabilities, not just credentials – if this role excites you, but doesn’t perfectly match your resume, we encourage you to apply anyway.

Compensation Overview:

Princeton - NJ - US: $150,110 - $181,898 


The starting pay range(s) listed above is for full-time employees (FTE). You may also be eligible for additional discretionary incentive cash and stock opportunities. We determine starting pay thoughtfully – carefully considering the nature of the role, required skills, work location, schedule and the knowledge and experience you bring. Final compensation is guided by pay equity principles and applicable employment laws. Compensation programs are reviewed on an ongoing basis and may be adjusted over time to reflect evolving market factors, and individual, team or Company performance.

Benefits:

Subject to the terms and conditions of the applicable plans then in effect, you may be eligible to participate in our comprehensive benefit plans – including wellbeing support, retirement and financial protection benefits, and insurance offerings (medical, dental, vision, life and disability).

U.S.-based exempt employees are eligible for Flexible Time Off (FTO), which provides paid time off without a set accrual limit, subject to manager approval, along with 11 paid company holidays each year.

Non-exempt employees, RayzeBio employees, and employees located in Puerto Rico receive 160 hours of paid vacation annually for new hires (subject to manager approval), 11 paid company holidays, and 3 optional holidays.

Depending on eligibility, employees may also have access to additional time-off benefits, including paid sick leave, up to two paid volunteer days per year, summer hours flexibility, and leaves of absence for medical, personal, parental, caregiver, bereavement, or military needs. Eligible employees also enjoy an annual Global Shutdown between Christmas Day and New Year's Day.

U.S.-based job seekers can explore full benefit offerings at https://careers.bms.com/benefits

How We Work

Where you work matters – because collaboration, innovation and patient impact happen in many settings. Our roles are structured across four work models: site-essential, site-by-design, field-based and remote-by-design. The model assigned to this role is based on its core responsibilities. Learn more at https://careers.bms.com/ways-of-working.

Supporting People with Disabilities

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to  adastaffingsupport@bms.com . Visit  careers.bms.com/eeo-accessibility  to access our complete Equal Employment Opportunity statement.

Candidate Rights

BMS will consider qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

For roles based in Los Angeles County only:  If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information:  https://careers.bms.com/california-residents/

Data Protection

We will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at  https://careers.bms.com/fraud-protection .

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

If this posting is missing required information required by local law or incorrect, contact BMS at  TAEnablement@bms.com with the Job Title and Requisition number. Do not send application-related inquiries to this email. To check your application status, please login to your Candidate Home Account.

R1603654 : Sr Manager, ServiceNow