Specialist, Learning Management System (LOS Admin Support) (Muntinlupa, Philippines, National Capital Region (NCR))
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THE POSITION
Are you looking for a role that will deepen your technical expertise in Learning Management Systems (LMS) while allowing you to drive process innovation?
Join our team as an LMS - LOS Admin Specialist, where you will manage day ‑ to ‑ day system operations, ensure high-quality and accurate learning data, support global end users, and collaborate with cross-functional stakeholders. In this role, you will contribute to continuous improvement initiatives and support compliance with global standards and applicable policies.
Duties and Responsibilities
Monitor and manage service requests through the MyServices ticketing tool, ensuring timely responses and resolution.
Maintain the Learning Management System (LOS): create training courses, assign or remove training profiles, manage learning content, run LOS reports, and maintain accurate records.
Provide high-level support by troubleshooting LOS-related issues, conducting analysis, and delivering accurate resolutions.
Collaborate with subject matter experts (SMEs) and business stakeholders to set up and maintain learning activities.
Deliver proactive communication and updates to customers and stakeholders.
Generate scheduled and ad hoc reports to support compliance and business requirements.
Adhere to Service Level Agreements (SLAs) to ensure timely processing and closure of service requests.
Maintain and update process documentation and manuals for LOS administration.
Assist in planning, testing, and implementing process enhancements or configuration changes in LOS.
Ensure adherence to compliance standards, including requirements for regulated environments such as GxP.
Support onboarding and upskilling initiatives related to LMS tools and processes for internal teams.
About our future employee
You should have at least 1-2 years experience in LMS administration (preferably using platforms such as SuccessFactors, Cornerstone, or similar systems).
Additionally, we are looking for:
Experience working in a business service center or shared services environment supporting global clients.
Familiarity with GxP or other regulated environments is a strong advantage.
Strong understanding of standardized processes, workflows, and learning operations best practices.
Excellent communication and interpersonal skills; must be proactive and collaborative.
Proficiency in Microsoft Office tools, particularly Excel, Word, and PowerPoint.
Experience in reporting, data analysis, and presenting data clearly to stakeholders.
High attention to detail with strong organizational skills and the ability to manage multiple tasks in a fast‑paced environment.
Click here to know what it looks like working at Boehringer Ingelheim Business Services Philippines Inc.
Job details
How this role compares
Computed from every other active Facilities & Administration role in our database, not just this employer's listings.
We currently track 388 comparable Facilities & Administration roles across 89 biopharma companies.
Salary context
93 of 388 peers report a salary range (USD, annualized)
Peers share this role's job function. This posting doesn't list a seniority level, so peers aren't narrowed by seniority either -- the range below may span more levels than usual.
Where these roles are based
Top locations among the 388 comparable roles
+ 39 more countries
Seniority mix
165 of 388 peers have a known seniority level
Therapeutic area mix
6 of 388 peers have a known therapeutic area; the rest are genuinely unlabeled, not hidden
Similar opportunities
The closest matches from our peer group, ranked by how similar they are, not how well you'd qualify for them -- treat this as market context, not a guaranteed shortlist; a weak match is labeled as one below.
Matched on job function only -- seniority, specialty, and location weren't confirmed as aligned.
Matched on job function only -- seniority, specialty, and location weren't confirmed as aligned.
Matched on job function only -- seniority, specialty, and location weren't confirmed as aligned.
Matched on job function only -- seniority, specialty, and location weren't confirmed as aligned.
Matched on job function only -- seniority, specialty, and location weren't confirmed as aligned.
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How we calculate "similar"
No black box, no LLM guesswork: a deterministic score built from four normalized attributes. Here's this role's own peer group at different match levels, so you can see the mechanism, not just the result.
Every comparison starts from the same 100-point budget: 25 for working in the same function, 40 for the same therapeutic area, 20 for the same or adjacent seniority, 15 for the same country. A dimension we can't confirm on both sides contributes nothing, never a guess, never a free pass.
0 points, never a partial guess. A role we know almost nothing about beyond its function bottoms out at 25%; it never inflates to 100% just because there's little to compare against. Seniority uses a defined ladder (Associate → Manager → Associate Director → Senior → Principal → Director → Senior Director → Executive/VP) so "Director" and "Senior Director" count as adjacent, but "Director" and "Executive/VP" do not.