Specialist, Engagement Operations Coordinator, Patient Engagement (Hybrid)

Job Description

Role Summary:

The Specialist, Engagement Operations Coordinator, Patient Insights & Engagement (PI&E), position resides in the Value & Implementation (V&I) organization, which includes Global Medical and Scientific Affairs as well as Outcomes Research.

This position is a member of the Patient Insights & Engagement (PI&E) team and supports initiatives that advance PI&E deliverables, strategies and priorities. This position supports the PI&E team in coordinating day-to-day operational activities that help advance patient engagement priorities, stakeholder interactions, and internal execution. Under the direction of the PI&E lead, the Engagement Coordinator supports patient engagement activities, meeting coordination, tracking, reporting metrics, contracting, stakeholder follow-up, and other administrative execution activities associated with patient engagement initiatives.

The role helps ensure timely, organized, and compliant management of activities that support execution of patient and advocacy engagements, generation and reporting of insights from these engagements, coordination with internal cross-functional partners and other internal and external stakeholders, and relationships with Patient Advocacy Organizations (PAOs).

Responsibilities and Primary Activities:

Supports the team with day-to-day coordination of activities, including scheduling, logistics, follow-up, and administrative support.

Assists with the end-to-end execution of patient engagement projects and initiatives; tracks deliverables, timelines, and status updates.

Maintains trackers, dashboards, and working documents to support visibility into team activities, milestones, and outcomes.

Coordinates with internal partners such as Legal, Compliance, and other cross-functional teams to support appropriate review and guidance on activities.

Helps ensure that processes, documentation, and materials are maintained in accordance with company policies, procedures, and applicable standards.

Assists with vendor coordination, document routing, and administrative follow-up as needed.

Supports compliance-related documentation, file maintenance, and issue tracking

Assists with planning and coordinating meetings with internal and external stakeholders, including preparing agendas, materials, slides, notes, meeting summaries, action items, and follow-up tracking. Assists with adding insights into X-fly.

Supports relationship management activities by coordinating communications and helping maintain organized records of stakeholder interactions.

Assists with independent grant processing, review, tracking and reconciliation of activities as needed.

Helps manage multiple priorities and supports the team in meeting deadlines and delivering high-quality execution.

Communicates clearly and professionally with internal and external stakeholders in a manner that is responsive, organized, and respectful.

Applies sound judgment when handling routine questions and escalates issues as appropriate.

Supports initiatives aimed at enhancing patient engagement, patient communication, and the inclusion of patient perspectives in company activities.

Required Qualifications, Skills and Experience

Required:

Bachelor’s degree required.

1+ years of experience in healthcare, pharmaceutical, biotech, patient advocacy, or related project coordination/administrative support roles.

Strong organizational and time management skills with the ability to manage multiple priorities.

Excellent verbal and written communication skills.

Proficiency in Microsoft Office, including Excel, Word, PowerPoint, SharePoint and Teams

Ability to work in a cross-functional work in a matrixed environment.

Demonstrated attention to detail and ability to maintain accurate records and trackers.

Ability to work collaboratively and professionally with internal and external stakeholders.

Basic understanding of compliance, confidentiality, and documentation requirements.

Strong interpersonal skills and a willingness to learn.

Preferred:

Two or more years of relevant Patient advocacy, engagement or stakeholder coordination activities.

Experience in the pharmaceutical or biotech industry.

Degree in science, business, health care, or related field.

Experience in grant operations, project coordination, or administrative operations in a regulated environment

#clinicaltrialjobs

Required Skills:

Clinical Project Management, Interpersonal Communication, Knowledge Management, Logical Thinking, Meeting Facilitation, Meeting Management, Meeting Organization, Multitasking, Procedure Adherence, Project Dashboards

Preferred Skills:

External Stakeholders, Prioritization, Project Coordination

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics.  As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities.  For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

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We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

Learn more about your rights, including under California, Colorado and other US State Acts

The primary location for this posting is:

USA - Pennsylvania - North Wales (Upper Gwynedd)

Where required by law, the compensation range for this role is provided below.

The salary range for the primary location of this role is:

$96,200.00 - $151,400.00

This range reflects the Company's reasonable expectation of the base salary applicable to this role at the time of posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits .

Additional location(s): Please note the salary range above applies to the Primary Location of the position. Where a role has other listed locations, different compensation guidelines may apply. You may find the salary ranges for additional locations below. If the salary range is not listed for the location you are applying to, our Talent Acquisition team will provide further information to you relevant to your location.

Additional location(s) Compensation Information:

San Francisco Residents Only:  We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only:  We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

Search Firm Representatives Please Read Carefully 

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

10%

Flexible Work Arrangements:

Hybrid

Shift:

Not Indicated

Valid Driving License:

No

Hazardous Material(s):

n/a

Job Posting End Date:

10/19/2026 *A job posting is effective until 11:59:59PM on the day BEFORE  the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID:R421061